Communication Coordinator

Job Title

Communication Coordinator

Job Description Summary

The Communications Associate will work directly on Workplace Change Management Programs and will play a supporting and high-achieving, Strategic Consulting Team at Cushman & Wakefield. This person will support the development and coordination or employee communications and materials for workplace initiatives delivered as part of a broader workplace change management program for a C&W client, including but not limited to office relocations, renovations, expansions, consolidations, closures and organizational integrations.

Job Description

JOB DESCRIPTION

The Communications Associate will develop communication materials, gather and validate project information, coordinate review cycles, maintain communications documentation and support engagement opportunities that help employees understand and prepare for workplace changes that impact employees in the organization.

PRINCIPAL RESPONSIBILITIES

·         Support the communications development for the workplace change initiatives as part of an overall change management strategy for a global client. This includes but is not limited to employee emails and project updates, relocation and move-logistics communications, FAQs and leader talking points, presentation and meeting materials, employee resources, survey communications and communication trackers, review logs and final files.

·         Support the Communications Manager and Change Management team in creating and implement effective communications and collateral needed for engagement activities to ensure successful and lasting change. 

·         Gather and validate information from client stakeholders, project managers, site leads and cross functional partners

·         Manage stakeholder review and approval cycles, reconcile feedback, maintain version control and coordinate final delivery.

·         Identify and document missing information, unresolved decisions, dependencies and risks, and escalate them to the appropriate level

·         Advise client stakeholders on communications timing, sequencing, audience needs, message content and delivery channels

·         Support stakeholder engagement, training, readiness and reinforcement activities as directed

·         Prepare communications materials and supporting resources for leaders and people managers

·         Maintain issue, feedback, and engagement trackers and support analysis of findings

·         Assist with surveys, data collection, reporting, and documentation of lessons learned

·         Participate in the development of presentation materials; ensuring the final product is clear, succinct, delivers a powerful message and addresses client questions and goals

·         Create materials using Microsoft PowerPoint, Excel, and other applicable presentation tools

·         Manage project time and respond to team requests in a timely manner, meeting all team and project deadlines

·         Collaborate with global stakeholders across time zones, with occasional flexibility outside standard local business hours for scheduled calls and project needs.

·         Seek out and suggest ways to apply new industry tools/technology to current projects

·         This role is required to be on site 3 days per week with the potential for occasional travel at times

·         Other job duties as assigned

KNOWLEDGE AND EXPERIENCE - what knowledge, skills, abilities and/or experience are needed to perform the job?

·         Bachelor’s degree in Communications, Journalism, Marketing, HR, Organization Development, Psychology or related field preferred; real estate experience is a plus

·         Two - three year experience in employee communications, change communications, corporate communications, project communications, consulting or a related field preferred

·         Excellent writing, editing, proofreading and presentation-development skills

·         Ability to develop clear communications for different employee audiences across a wide variety of formats

·         High emotional intelligence, excellent interpersonal communication, leadership, and relationship-building skills

·         Familiarity with project management approaches, tools and phases of the project lifecycle preferred

·         Exposure to workplace, organization, technology, or other employee impacting change initiatives preferred

·         Acute business acumen and understanding of organizational issues and challenges

·         Ability to manage multiple initiatives with a complex stakeholder review process in a fast-paced environment; experience working in a global organization a plus

·         Ability to clearly articulate messages to a variety of audiences

·         Ability to establish and maintain strong relationships

·         Ability to influence others and move toward a common vision or goal

·         Flexible and adaptable; able to work in ambiguous situations

·         Resilient and tenacious with a propensity to persevere

·         Forward-looking with a holistic approach

·         Organized with a natural inclination for planning strategy and tactics

·         Problem solving and root cause identification skills

·         Able to work effectively at all levels in an organization

·         Must be a team player and able to work collaboratively with and through others

·         Strong knowledge and proficiency with spreadsheet and presentation software including Microsoft Office (Word, Excel, PowerPoint)

·         Familiarity with change management principles preferred.  Change management training or certification is a plus

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 59,500.00 - $70,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”