Commercial Workout Analyst

Location:

4224 Ridge Lea Road, Amherst New York

Job Summary

The Commercial Workout Analyst/Relationship Manager assists in the management of a portfolio of pass rated “exit,” criticized, classified, non-performing and or charged off credit relationships.  Minimize charge-offs and maximize recoveries by collaboratively developing and implementing cogent workout, restructuring and/or exit plans.  Develop positive relationships with customers, line of business personnel and internal and external professionals.  Negotiate skillfully, fairly and ethically with customers and other constituencies.  Communicate clearly.  Adhere to all corporate compliance guidelines.  This position reports to the Commercial Workout Manager.

Essential Functions

• Manage and/or assist in the management of a loan portfolio including SBA loans and/or other government guaranteed loans to mitigate risk, consisting of deals with aggregate balances equal to or less than $250,000 with moderate complexity and potential for adversarial litigation. 
• Review and analyze loan documentation, financial statements and other similar loan and borrower information to assess risk, quantify repayment capacity, consider the adequacy of repayment sources and/or estimate recovery potential.
• Develop, recommend and implement workout/liquidation strategies for problem loans including past due, underperforming, non-performing, and charged-off loans to mitigate risk and maximize recovery.
• Adhere to department and corporate guidelines, policies and compliance procedures.
• Maintain constructive interaction with regulators.
• Work with other professionals such as appraisers, environmental consultants, auctioneers, real estate brokers and property managers to maximize return on collateral secured loans.
• Support departmental continuous improvement efforts.
• Periodically travel to meet with clients or view collateral. 
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• High School Diploma or equivalent, Associate or Bachelor's Degree in Finance, Accounting or related field (preferred) or equivalent work experience

Work Experience

• 2+ years related Commercial or Default experience.
• Financial statement analysis experience, 1+ years (preferred)
• Bankruptcy/workout experience (preferred)
• Knowledge of SBA standard operating procedures and regulations (preferred)
• Knowledge of commercial credit products and loan documentation (preferred)
• Knowledge of creditors rights, collection practices, and bankruptcy (preferred)
• Knowledge of compliance (preferred)
• Knowledge of Bank regulations (preferred)

Skills

• Excellent problem-solving and decision-making skills

• Strong interpersonal and negotiation skills.

• Excellent written and verbal communication

• Effective planning and organizational abilities; high attention to detail

• Basic skills in assessing credit risk

• Ability to manage multiple tasks in a high-volume environment

• Strong adherence to deadlines

• Ability to provide accurate and timely reporting

• Deliver distinctive personalized service to external and internal clients

• Follow all relevant compliance procedures

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $48,000.00 - $72,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/17/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

#LI-Hybrid