Join Ecolab as Commercial Technical Support Manager France & South Europe and help customers achieve safer, cleaner and more efficient operations. In this role, you will lead technical support across France, Iberia and Italy, partner closely with sales, marketing, R&D and customer-facing teams, and ensure that our product, application and service expertise delivers measurable value in the market.
What You Will Do:
Lead the technical/applicational support strategy for France, Iberia and Italy, aligning local market priorities with European technical service goals.
Manage and develop a team of four technical/scientific associates across Europe, creating focus, clarity and strong collaboration across countries.
Act as a key member of the country cluster leadership team and collaborate with sales, marketing, technical service, R&D and customer teams.
Provide expert technical guidance on Ecolab products, applications and dispensing equipment to field sales, corporate accounts, distribution partners and customers.
Support customer opportunities, tenders and roll-outs by translating technical and chemical expertise into clear, value-based recommendations.
Partner with commercial teams to identify customer needs, performance goals and opportunities to improve efficiency, reduce total cost of ownership and deliver measurable value.
Build trusted technical relationships at customer sites through meetings, workshops, audits, industry forums and in-field support.
Lead troubleshooting and complaint support by combining product knowledge, application expertise, sample management and quality processes.
Coordinate field testing for European innovations and support successful launches through familiarisation trials, refresher training and market implementation support.
Capture market intelligence and voice-of-customer insights to help identify gaps, shape innovation opportunities and strengthen the product and service portfolio.
Work with sales leaders to identify technical capability gaps and define training priorities that strengthen field execution.
Champion safe working practices during travel, customer visits and all on-site activities.
What You Will Bring:
Master’s degree in chemistry, chemical engineering or a comparable technical discipline.
At least five years of experience in technical service, research and development, product application support or a related field, with leadership responsibility.
Strong customer focus and the ability to translate technical expertise into practical business value.
Proven ability to lead change, inspire people and manage multiple priorities across countries, functions and stakeholders.
Excellent communication and collaboration skills in both in-person and virtual environments.
Strong planning, organisational and strategic thinking skills, combined with a hands-on approach and a digital mindset.
Fluency in English & Italian, both written and spoken. Spanish language skills preferred
Willingness to travel up to 50% across the region.
Preferred location: Vimercate, Italy.
About Ecolab:
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.
Apply today and join one of the most ethical companies with over a hundred years of history.
Compensation Range:
The annual pay range for this position is 75,300-94,200-113,100 EUR this position is eligible for annual bonusBenefits:
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
Collective Agreement Information (Italy):
In Italy, Ecolab applies the National Collective Labour Agreement for the Chemical Industry (CCNL Industria Chimica).
Skills Required
- Master's degree in chemistry, chemical engineering or comparable technical discipline.
- At least five years' experience in technical service, R&D, product application support or related field with leadership responsibility.
- Proven ability to lead change, inspire people and manage multiple priorities across countries and stakeholders.
- Strong customer focus and ability to translate technical expertise into practical business value.
- Excellent communication and collaboration skills in-person and virtually.
- Strong planning, organisational and strategic thinking skills; hands-on approach and digital mindset.
- Fluency in English and Italian, both written and spoken.
- Spanish language skills.
- Willingness to travel up to 50% across the region.
- Preferred location: Vimercate, Italy.
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
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What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
