Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
The roleWe’re looking for a leader to manage our commercial team in Australia. You’ll manage a team of SDRs, BDRs and AEs across the full go-to-market funnel, from pipeline generation to complex deal execution, while shaping the strategy and culture of the commercial engine.
This is a hands-on leadership role for someone who can coach, support and shepherd deals of all sizes, remove obstacles, think creatively, and build a performance culture that feels distinctly “Heidi”: bold, fast, curious and customer-obsessed.
What you’ll do
Team Leadership & CoachingLead, coach and develop a team of SDRs, BDRs and AEs across SMB, Mid-Market and Enterprise (non-hospital).
Run high-energy weekly rituals: pipeline reviews, forecasting, call coaching, outbound labs, and deal strategy sessions.
Build a team-wide culture of creativity, experimentation and 1% improvements — the “Heidi Way”.
Recruit, onboard and ramp new talent as we expand across Australia.
Partner deeply with AEs to navigate and close small, medium and complex deals.
Step into deal cycles with executive presence, commercial rigour and the ability to unblock momentum.
Guide teams on pricing, competitive positioning and mutual success plans.
Maintain high forecasting accuracy and deliver predictable, compounding revenue growth.
Continuously prosecute, refine and evolve our go-to-market strategy alongside the VP of Sales.
Identify and run strategic bets that create asymmetric upside. New motions, new segments, creative campaigns.
Partner with Product, Marketing, CS and RevOps to build the flywheel
Champion a data-led, insights-driven approach to prioritisation and account strategy.
An experienced sales leader (3+ years leadership preferred) across SMB/MM/Enterprise motions in SaaS.
Comfortable managing hybrid teams (SDR/BDR/AE) and building scalable, repeatable operating rhythms.
Set the tone for a high-performance, high-trust sales culture
Obsessed with customers and solving real problems for clinicians.
Energised by high growth, ambiguity and building something world-class from the ground up.
1. Build to Last
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better
Honest feedback, steady support, and shared growth keep our teams improving together.
Why you will flourish with us
Flexible hybrid working environment, with 3 days in the office.
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
What We Do
Heidi Health is the team behind the world’s most loved AI scribe used daily by tens of thousands of clinicians in over 50 countries scribing millions of consults every month. Where other scribes end at transcription, Heidi is just getting started. Heidi’s real power is its ability to personalize notes with customized templates, create any healthcare document with a simple prompt, enable seamless team collaboration through shared sessions for multi-disciplinary care and more. From solo practitioners to large hospital networks, primary care to neurology to OBGYN, Heidi adapts to unique workflows across all specialties. Heidi is safe for every clinician to use with HIPAA and NHS compliance fortified with SOC2 and ISO 27001 security. Join the revolution at www.heidihealth.com – scribing is free, and it’s just the beginning.
