At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionCommercial Support Specialist
The Opportunity
As our Commercial Application Support Specialist, you will play an essential role in maintaining the integrity and seamless operation of Roche’s commercial contract management ecosystem. You will serve as a vital link between our business operations and IT systems, ensuring data accuracy and resolving critical inquiries that empower our teams to deliver excellence worldwide.
In this role, you will:
Drive platform stability by operationally maintaining and supporting Contract Management Lifecycle Deal Solutions systems and their integrations.
Empower global business users by diagnosing and resolving systems inquiries, tool-handling issues, and data consistency challenges with a strong customer-centric focus.
Collaborate across ecosystems with diverse stakeholders from local, regional, and global Business and IT teams to implement system releases smoothly.
Champion data excellence by proactively monitoring data quality, performing root-cause analysis, and leading data cleansing initiatives to support strategic business results.
Act as a Subject Matter Expert in cross-functional stakeholder meetings, advising on technical limitations, platform logic, and process implications.
Foster continuous improvement by translating complex technical data into concise, actionable solutions that streamline sales and pricing processes.
Who You Are
You are an upbeat, dynamic professional who is passionate about commercial technologies and digital ecosystems. A natural problem-solver, you look at the big picture to design sustainable, scalable solutions while keeping user experience at the center of everything you do.
To thrive in this role, you bring:
An Academic Foundation: A BSc/MSc degree in Business Administration, Finance, IT, Economics, or a related field.
Commercial Systems Experience: 2+ years of professional experience in contract management, commercial operations, or project coordination—ideally within a global or cross-functional environment.
Technical Curiosity: Familiarity with sales, service, or ticketing ecosystems (such as Salesforce, SAP, or ServiceNow) and a passion for mastering new digital tools.
Analytical Precision: An outstanding analytical mindset with intermediate to advanced Excel skills and the ability to synthesize data sets into straightforward formats.
Exceptional Communication: Excellent oral and written communication skills in English, enabling you to manage stakeholders smoothly in a fast-paced environment.
In exchange we provide you with
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. That’s what makes us Roche.
Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/dpn4candidates
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Skills Required
- BSc/MSc degree in Business Administration, Finance, IT, Economics, or related field
- 2+ years professional experience in contract management, commercial operations, or project coordination
- Familiarity with sales, service, or ticketing ecosystems such as Salesforce, SAP, or ServiceNow
- Intermediate to advanced Excel skills
- Excellent oral and written communication skills in English
- Analytical mindset with ability to perform root-cause analysis and lead data cleansing
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
-
Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
-
Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
-
Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
