Commercial Support Representative

COMMERCIAL SUPPORT REPRESENTATIVE

Job Overview: Fidelity Bank employees experience a culture of dedicated service to our customers, shared support between co-workers and a committed investment in our communities. We seek to deliver a level of service unsurpassed by any bank, anywhere, any size. That starts with our people, whom we endeavor to provide a home as much as a career. Sound like a place you’d like to work? Let’s talk.

The candidate for this position will be responsible for:

• Providing direct support to commercial clients and other business units via phone, email, and other delivery methods in regards to deposit accounts, commercial online banking, ACH, wires, sweep accounts, remote deposit, positive pay, and commercial credit card
• Processing remote wire requests as received from commercial clients and sales team
• Ensuring timely, professional handling of all customer inquiries and service issues to maintain high satisfaction and compliance standards
• Serving as a subject matter expert for treasury and commercial card products, assisting with client onboarding, product setup, and ongoing support
• Coordinating cross-functional resources to meet client needs and conduct annual treasury client reviews
• Maintaining professional development through ongoing industry training
• Executing additional duties as needed to support team and business objectives

Requirements for the position include:

• A high school diploma (or equivalent)
• 2+ years of financial services experience
• Familiarity with payment systems
• Advanced competency in Word, Excel and Outlook
• High attention to detail and organization
• Strong verbal and written communication skills
• Excellent customer service skills

Preferred qualifications for the position include:

• A Bachelor’s degree in a business related field

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.