Mission
To assist the commercial team in Principal development and manage a defined customer base promoting coatings product range in UK and Ireland.
Principal Accountabilities as a Commercial Support Assistant- Running reports as required. Investigation into anomalies and distributing to the team.
- Initially support Product Managers with product range information to ensure they are set up and discontinued efficiently, including where listed on marketing materials (includes PBMs, webinars). With the objective of having Product Management responsibility.
- Communicating with customers when products are discontinued, or specifications or standards are changed
- Carry out market analysis to identify the market for new products.
- Work proactively with Principals/suppliers, including questionnaires and responding to enquiries for market information.
- Support external Sales Team. Challenge pricing & margin development on new orders. Alert and discuss price issues at Customers with Sales Managers. Ensure pricelist update to Customers and handle Customer price claims.
- Proactively review Open Orders and work with Supply Chain to ensure best customer experience.
- Supporting the business with commercial excellence. Addressing any additional business requirements that may emerge.
- Maintain the product data available on the new customer portal to effectively promote the products.
- Manage and develop a defined customer base (Foundation & Community customers). Generate sales and margins through new and existing business development.
- Ensure best-in-class customer engagement through the optimal use of the CRM system and integration of the different IT systems.
- Excellent attention to detail, communication and interpersonal skills
- Ability to work under pressure
- Ability to liaise with people at all levels both internally and externally
- Willingness to learn new systems
- Flexible approach
- High service level standards
- Strong IT skills
- Problem solving and decision making
- Background/experience in chemistry preferred
Skills Required
- Excellent attention to detail
- Strong communication and interpersonal skills
- Ability to work under pressure
- Strong IT skills
- Problem solving and decision making
What We Do
As a leading global innovation service provider in the specialty chemicals and food ingredients industry, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities. Azelis has 4,200+ employees across 65 countries worldwide. We work with around 2,800 principals to provide a diverse range of innovative products/services to 63,000+ customers. Our industry-dedicated sales teams have specialist product and application knowledge, combined with business know-how, enabling us to add value in all business relationships. We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees. Specialties include: Life Sciences: Personal Care, Home Care & Industrial Cleaning, Pharma & Healthcare, Food & Nutrition, Animal Nutrition, Agricultural & Environmental Industrial Chemicals: CASE, Electronics, Essential Chemicals, Fine Chemicals, Advanced Materials & Additives, Chemicals, Lubricants & Metal Working Fluids, Other Applications, Textiles, Leather & Paper At Azelis, our partnerships with customers and principals remain at the heart of our activities. As a leading global innovation service provider, our entrepreneurial approach to doing business is reflected in our can-do attitude. Across our network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance along the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to customers and attractive business opportunities to principals. Striving to create a positive impact on the environment and communities around the world, we are top-industry-rated by Sustainalytics. Azelis is a leader in sustainability. We aim to provide effective, sustainable, and reliable solutions. Our business is your business
