Commercial Strategy & Insights Executive
We are looking for a Commercial Strategy & Insights Executive to transform revenue performance data into strategic insight, optimise media partnerships, and drive revenue growth across Harrods' evolving retail media business.
About the Role
As our Commercial Strategy & Insights Executive, you’ll sit at the centre of our fast-paced, performance-driven Partnerships & Marketing team. This role combines analytical rigour with cross-functional collaboration—using commercial reporting and insight to fuel innovation, track performance, and shape long-term strategic decisions. You’ll work with internal teams and senior leaders across the business to help future-proof Harrods' retail media portfolio and identify new opportunities for growth.
Key responsibilities include:
• Producing and presenting weekly and monthly revenue reports, tracking performance against targets by category and media channel
• Deriving commercial insight to inform decision-making across the Partnerships & Marketing team, and support new, innovative media opportunities for brand partners
• Monitoring media rate cards and revenue strategy implementation to ensure competitive pricing and margin optimisation
• Collaborating with Finance to support budgeting, forecasting, invoicing, and income reconciliation across internal platforms
• Working closely with the Digital Innovation Lead and Strategy team to shape future innovation and support long-term planning through data-led recommendations
Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You’ll thrive in a fast-moving, high-energy environment, with the confidence to work across levels—from supporting operational delivery to presenting strategic recommendations to senior leadership. You’re naturally curious and commercially minded, with a passion for using data to tell stories and drive action. Your ability to build strong, collaborative relationships across teams will be key to your success in this cross-functional role.
You will also:
• Be a confident communicator and presenter, comfortable translating complex data into clear business insight
• Have experience working in a revenue-focused or performance-driven team, ideally with exposure to media, retail, or marketing strategy
• Be proactive, detail-oriented, and excited by the opportunity to drive innovation and change
• Have strong proficiency in Excel and are comfortable working with numerical data sets
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants), and a season ticket loan.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
Permanent
Department:
Harrods Media Sales (Charly Micklewright)
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What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
