The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
Ready for your next IKEA adventure?
IKEA Kuching is opening soon, and we're looking for a Commercial Team Leader to join the pioneering IKEA team of our first store in East Malaysia. This is a unique opportunity to be part of a brand-new store opening, build and develop a high-performing team, and help create an inspiring shopping experience for the many people in Sarawak.
Job DescriptionAbout the job
As a Commercial Shopfloor Leader, you will lead your team to deliver an outstanding omnichannel customer experience while ensuring excellent commercial standards every day. You will inspire your team to actively sell IKEA solutions, maintain attractive product presentations, execute commercial priorities and collaborate across the store to create a seamless customer journey.
Your assignment
- Lead, coach and develop Commercial Associates to build a competent, engaged and multi-skilled team.
- Execute commercial priorities and action plans together with the Commercial Manager.
- Deliver an inspiring shopping experience through excellent merchandising, pricing, range presentation and product availability.
- Lead active selling by helping customers find home furnishing solutions that meet their Life at Home needs.
- Monitor daily commercial performance and take actions to achieve agreed sales and operational goals.
- Partner with Communication & Interior Design to execute commercial campaigns and seasonal activities.
- Work closely with Customer Relations, Fulfilment and IKEA Food to ensure a seamless customer journey.
- Act as Duty Manager during assigned shifts, ensuring safe, compliant and efficient store operations.
- Ensure compliance with IKEA policies, health, safety, security and risk management standards.
- Continuously improve commercial performance, operational efficiency and customer satisfaction.
We're looking for someone who:
- Is passionate about IKEA values, creating a better everyday life for the many people and leading others.
- Enjoys developing people and building engaged, high-performing teams.
- Has a strong commercial mindset with a passion for home furnishing and creating inspiring shopping experiences.
- Understands customer behaviour and actively drives sales through excellent customer interactions.
- Has experience in retail operations, merchandising, commercial planning or store operations.
- Works confidently across different functions and builds strong collaborative relationships.
- Is comfortable analysing commercial performance and making timely business decisions.
- Can prioritise effectively in a fast-paced retail environment while maintaining attention to detail.
- Demonstrates good judgement, resilience and professionalism when managing operational challenges and customer escalations.
- Is committed to continuous improvement, learning and developing both people and the business.
Knowledge or experience in the following will be an advantage:
- IKEA Retail Concept and IKEA Way of Selling.
- Home Furnishing and Life at Home.
- Commercial merchandising and range presentation.
- Sales steering and commercial performance.
- Omnichannel retailing and customer journey.
- Customer Relations, Fulfilment and goods flow.
- Health, Safety, Security and Risk Management
Why Join Us?
Join an internationally recognised, values-led retail organisation as we expand into Sarawak. This is a unique opportunity to help build a new team, shape the employee experience and contribute to the success of a growing retail business from the very beginning.
You'll enjoy working in a collaborative, inclusive and people-focused environment where learning, development and continuous improvement are part of everyday life.
If you're looking for an opportunity to make a meaningful impact while growing your HR career, we'd love to hear from you.
Skills Required
- Passion for IKEA values and leading others
- Experience developing people and building engaged, high-performing teams
- Strong commercial mindset and passion for home furnishing
- Understanding of customer behavior and ability to drive sales through customer interactions
- Experience in retail operations, merchandising, commercial planning, or store operations
- Ability to collaborate confidently across different functions
- Ability to analyze commercial performance and make timely business decisions
- Ability to prioritize effectively in a fast-paced retail environment while maintaining attention to detail
- Good judgment, resilience, and professionalism when managing operational challenges and customer escalations
- Commitment to continuous improvement, learning, and developing people and the business
- Knowledge or experience with the IKEA Retail Concept and IKEA Way of Selling
- Knowledge or experience in Home Furnishing and Life at Home
- Knowledge or experience in commercial merchandising and range presentation
- Knowledge or experience in sales steering and commercial performance
- Knowledge or experience in omnichannel retailing and customer journeys
- Knowledge or experience in Customer Relations, Fulfilment, and goods flow
- Knowledge or experience in health, safety, security, and risk management
What We Do
Ikano Retail is an IKEA franchisee that operates IKEA stores and shopping centers, focusing on creating better everyday lives through retail and real estate development.
