The Role
Drive commercial sales growth within an assigned territory by prospecting new clients, expanding existing accounts, delivering sales presentations, managing projects from engagement to completion, tracking opportunities in the Sales Portal, collaborating with the Commercial Market Manager and cross-functional teams, and providing exceptional luxury client service.
Summary Generated by Built In
About Waterworks
When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
The Role:
The Commercial Sales Consultant is responsible for driving sales growth, profitability, and exceptional service within an assigned commercial market territory. Reporting to the Commercial Market Manager (CMM), this role partners closely to develop and expand existing commercial accounts while actively prospecting new business opportunities. The consultant creates and delivers compelling sales presentations, provides pricing, specifications, and samples, and leads commercial projects from initial client engagement through successful completion.
This role requires a strong passion for sales, marketing, and relationship-building, along with a commitment to delivering the elevated, luxury client experience synonymous with the Waterworks brand. This position offers a clear growth path to Commercial Market Manager.
When not meeting with clients, this role is onsite daily at our 58th Street showroom.
Responsibilities
- Develops strong selling acumen and a deep understanding of the company’s go-to-market strategy for the Commercial/Hospitality division through mentorship and guidance from the CMM
- Achieves and exceeds sales goals for the assigned market through focused business development and strategic selling activities
- Cultivates and maintains strong relationships within the architect/design, builder, and luxury hospitality communities
- Builds an independent book of business by following up on CMM-generated leads, managing exploratory accounts, and proactively prospecting and researching clients and projects
- Partners closely with the CMM to provide seamless coverage of the territory, including support when the CMM is traveling
- Collaborates with the CMM to develop and execute targeted prospecting strategies to drive market growth
- Accurately tracks leads, opportunities, and marketing activity in the Sales Portal
- Supports the CMM in securing, managing, and maintaining details for large and complex projects
- Represents Waterworks at client meetings, industry, and networking events
- Delivers exemplary service to strengthen long-term client relationships while identifying and securing new business opportunities
- Partners with cross-functional team members to implement innovative approaches to marketing and selling Waterworks products
- Assists with operational processes to ensure brand standards and a premium client experience
- Develops and works toward mastery of foundational plumbing and product knowledge to effectively troubleshoot project needs
- Collaborates with the CMM and Accounting/Finance to ensure project profitability and manage outstanding receivables
- With guidance from the CMM, prepares and delivers professional sales presentations to successfully win projects
- Models Waterworks values internally within the Commercial division and externally with clients
- Performs additional responsibilities as assigned
Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 2 years of sales experience, preferably within a high-end or luxury brand environment
- Knowledge of plumbing, construction, or building materials preferred
- Proven ability to prospect, generate leads, and conduct effective cold outreach
- Strong problem-solving and troubleshooting capabilities
- Demonstrated strengths in persuasion, negotiation, and client presentations
- Excellent written, verbal, and active listening communication skills
- Exceptional time management and organizational skills with the ability to manage multiple priorities
- Self-motivated with a strong sense of ownership, initiative, and accountability
- High attention to detail with consistent follow-through on commitments
- Travel required up to 30% as needed to client offices and job sites
- Proficient in Microsoft Office; quick to learn and adapt to new technologies and systems
- Interior design experience or exposure is a plus
Our Values
Be Authentic: Engage in real conversations. Communicate honestly with respect and professionalism.
Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.
Own It: Be responsible for your results. Empower yourself and others to step forward and lead.
Partner For Perfection: Collaborate with peers and teammates to deliver superior service to our clients.
Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.
Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above.
Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Skills Required
- Bachelor's degree or equivalent experience
- Minimum of 2 years of sales experience
- Experience in a high-end or luxury brand environment
- Knowledge of plumbing, construction, or building materials
- Proven ability to prospect, generate leads, and conduct cold outreach
- Ability to track leads, opportunities, and marketing activity in the Sales Portal/CRM
- Strong problem-solving and troubleshooting capabilities
- Demonstrated persuasion, negotiation, and client presentation skills
- Excellent written, verbal, and active listening communication skills
- Exceptional time management and organizational skills
- Self-motivated with ownership, initiative, and accountability
- High attention to detail with consistent follow-through
- Travel up to 30% to client offices and job sites
- Proficient in Microsoft Office
- Interior design experience or exposure
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The Company
What We Do
Waterworks is a luxury brand specializing in high-end bath and kitchen products, including fittings, fixtures, hardware, lighting, surfaces, and cabinetry. Founded in 1978, the company is recognized for its commitment to artisanal craftsmanship, rigorous engineering, and timeless design. Waterworks collaborates with accomplished designers and architects to provide a complete, proprietary vision for the most valuable rooms in the home, serving both residential and commercial projects globally.
