A Commercial Relationship Officer (CRO) prospects, produces, and manages new and existing bank relationships through anticipating the needs of, and regularly calling on, prospective and existing commercial clientele. This role focuses on the production of various commercial bank deposit products, related services, as well as the management and expansion of those customers contained in the CRO’s relationship portfolio.
Production includes relationships prospected and managed directly by the CRO, as well as the production of deposit and treasury management relationships referred to and called upon by the CRO but ultimately managed by other relationship managers.
Deposit products include, but are not limited to all commercial/business, treasury management and card services products.
Duties will include, but are not limited, to the following:
- Prospect, produce, and manage a portfolio of commercial deposit clients. This includes many types of businesses, their owners and senior executives, such as professional service firms (title companies, 1031 Exchanges, HOA’s, medical practitioners, attorneys, CPA's, etc.), non-profit entities, and other commercial clientele.
- Act as primary officer and manager for clients
- Act as the lead sales agent for prospects referred by other relationship managers.
- Refer loan opportunities to the appropriate banker and/or group.
- Cross-sell and refer traditional treasury management products, private banking and trust services
- Meet with commercial clients, listen to their needs and goals and propose recommendations on how they can meet their financial objectives.
- Maintain consistent communication with clients through outbound calls and personal on-site visits.
- Develop strong professional relationships with internal and external business units including, but not limited to, commercial services, credit, treasury management, legal.
- Orchestrate customer and prospect sales calls focusing on a consultative approach to expand business relationships by selling treasury management and other bank services and deposit products.
- Prepare and present comprehensive sales proposals to customers and prospects.
- Manage all elements of the sales cycle to include business development, prospect qualification, needs analysis and account opening.
- Maintain an accurate and up-to-date sales pipeline within the Bank’s customer relationship management system.
- Keep abreast of industry trends associated with specific types of businesses or deposit clients. Represent the bank at local industry conferences and networking events.
- Partner with Treasury Management personnel to make certain that new services are established correctly and in a timely manner and to ensure that customer issues are addressed in a professional and responsive manner.
- Identify product improvements and enhancements by communicating client and prospect needs to Commercial Product Management.
Requirements:
Professional, production goal driven individual with a passion for generating profitable banking relationships and taking excellent care of clients. Bachelor’s degree and a minimum of 5 years commercial/private banking/treasury management experience (preferred) or demonstrated sales and service experience in compatible industry. A demonstrated track record of meeting sales goals and demonstrated knowledge of relationship management. Proficiency with email, word processing, and spreadsheet/presentation software required, CRM experience is beneficial.
Ability to travel up to 50% of the time: travel includes markets such as Chicago, Phoenix, Oklahoma City and Denver
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree
- Minimum of 5 years commercial/private banking/treasury management experience or compatible sales experience
- Demonstrated track record of meeting sales goals
- Proficiency with email, word processing, and spreadsheet/presentation software
- CRM experience is beneficial
MidFirst Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MidFirst Bank and has not been reviewed or approved by MidFirst Bank.
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Healthcare Strength — Health, dental, and vision coverage are available to eligible full‑time and part‑time employees, with company‑paid long‑term disability and an EAP included. Medical plans through Blue Cross Blue Shield and wellness incentives that can lower premiums are highlighted.
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Retirement Support — A company 401(k) match with a clear formula and a defined vesting schedule provides meaningful retirement support. Eligibility and enrollment timing are specified, reinforcing predictable access to the plan.
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Leave & Time Off Breadth — Paid vacation, paid sick leave, and paid holidays are emphasized, with a paid community service day also referenced. Time‑off offerings are portrayed as generous across materials.
MidFirst Bank Insights
What We Do
MidFirst Bank occupies a rare position within the banking industry. With $41.2 billion in assets, MidFirst Bank is the largest privately owned bank in the country. This combination of size and private ownership provides our customers with a special brand of banking. MidFirst Bank offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. MidFirst is a strong commercial real estate lender and a major servicer of mortgage loans nationally. As a private business ourselves, we understand the unique needs of each business community we serve at each of our locations in Arizona (Phoenix), California (Los Angeles, Orange County, Santa Barbara, San Diego), Colorado (Boulder, Denver, Edwards, Fort Collins), Nevada (Las Vegas), Oklahoma (Oklahoma City, Tulsa, Western Oklahoma), Texas (Dallas, Houston, San Antonio) and Utah (Salt Lake City). Additionally, MidFirst Bank has commercial lending offices in Atlanta, Chicago, Nashville, New York City, Orlando, Raleigh and Southern California. We serve Southern California through 1st Century Bank, a division of MidFirst Bank. We also operate MidFirst Business Credit as a subsidiary of MidFirst Bank. MidFirst Bank provides services that compete with larger banks, while the people and culture truly define the MidFirst Bank difference. MidFirst provides exceptional financial and deeply committed customer service. Team members are loyal in their character, loyal in their personal commitment to customers, and loyal to always doing the right thing. MidFirst customers can always count on working with thoughtful, intelligent, honest professionals who are true to their financial goals. MidFirst Bank is a strong supporter of the communities they serve, investing time and money in important educational, charitable and civic organizations. Copyright © 2025 MidFirst Bank. All rights reserved. Member FDIC. Equal Housing Lender.
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