Commercial Program Specialist

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

The Commercial Program Specialist position is an individual contributor role that reports to the Brand Management Manager.

• Develops, communicates, and implements new concepts and plans towards increasing program value. Assists with internal and external events and meetings.
• Represents Commercial within cross-functional teams tasked with development and deployment of key initiatives and innovations.
• Collaborates with regional teams to build programs that resonate within each market.
• Works closely with current Program vendors to ensure program implementation, ongoing performance, and success. Manage day-to-day relationships with applicable vendors to efficiently meet the strategic Plan goals and objectives.
• Coordinates the collection of data for and prepares the department’s operating budget. Works with accounting and organization personnel to process and manage expense budget. Monitors expenses and prepares reports.
• Responsible for developing a more customer-focused approach to Brand Consumer Relations and own the oversight over consumer inquiries.
• Opportunity to create new and improved communications to our brand consumers.
• Responsibility of resolving consumer complaints on marathonfuel.com and arco.com as well as any corporate complaints that come from web-based inquiries.
• Ownership of decisions around how to properly resolve issues with consumers.  Specifically, working with PAR on providing loyalty benefits for certain consumers and well as prepaid card benefits to improve brand reputation.
• Analysis of consumer relations trends including source, counts, categories, and types.  Using this information to provide insight to other Brand Program Specialists.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Marketing, Business, Finance, or other related discipline required or five (5) years of marketing, brand, analytics, supply chain or other related experience in lieu.
• Zero (0) to three (3) years of experience in marketing, brand, analytics, supply chain, or other related area required.

As an energy industry leader, our career opportunities fuel personal and professional growth.

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Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship  or any other status protected by applicable federal, state, or local laws.  If you would like more information about your EEO rights as an applicant, click here.
If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at [email protected]. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.
Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.