Commercial Processor

Acuity is seeking a Commercial Processor to look up, retrieve, review, interpret, input, and ensure the accuracy and completeness of information in a computer system for all commercial lines of insurance across all states of operation. This role includes validating and reconciling system-populated data with source documents, completing required updates in accordance with established guidelines and procedures, and applying critical thinking, interpretation, and sound decision-making related to data and company standards. The position also involves answering a moderate volume of incoming call center calls, completing manual premium calculations, and performing work through an automated queue and electronic document storage and retrieval systems.

Internal Application Deadline: March 13, 2026

ESSENTIAL FUNCTIONS: 

• Receive Commercial Lines new business quotes and start them in the CL Front End System. Review, confirm and input data as requested. (30%)
• Receive Commercial Lines new business applications/uploads/quote transfers and complete data capture. (5%)  
• Process Commercial Lines renewals in the CL Front End System, applying renewal changes and pricing accounts. This includes completing any manual rating or experience rating applicable. Issue renewals within defined authority guidelines. (24%)
• Process policy change, cancellation and reinstatement requests from agents, insureds, and underwriters. Enter all necessary policy information through the Front End or Manual Statistical System. Issue changes within defined authority guidelines. (42%) 
• Perform searches via the Internet or on-line manuals for data elements including but not limited to: Risk Meter, Work Comp Experience Mods, D&B Rating, Cost Price New, Gross Vehicle Weight, Specific Property Rates, Boeckh Valuation, Credit Reports, Proxix.
• Communicate with the Commercial Lines and Field underwriters through the Front-End System, telephone, fax, and e-mail to ensure accurate processing of work.
• Process motor vehicle filings both manually and online. (1%)
• Handle telephone policy change requests from agents and insureds. Input information received over the telephone into the CL Front End System. Construct and ask questions of the caller to obtain the necessary policy information. Inform agents of contacts from insureds. (2%) 
• Provide Switchboard coverage. Answer incoming calls and direct them to appropriate individuals/areas.
• Code and process premium audits through the CL Front End System and the Manual Statistical System. (1%) 
• Complete various rating worksheets and policy change declarations.
• Process year end reporting forms, manual cancellations, COP Supermarket accounts and composite rating transactions.
• Near perfect attendance.
• Perform other duties as assigned.

EDUCATION:

High School diploma. Post-secondary education helpful.

EXPERIENCE:

Prior data entry and customer service skills helpful.

OTHER QUALIFICATIONS:

• Knowledge of Microsoft Office and other computer related skills.

• Alphanumeric data entry rate of required keystrokes per hour with minimal errors.

• Ability to review, validate, and reconcile pre-filled/automated data with source documents. Quickly identify discrepancies and complete accurate updates and inputs.

• Confidence working through exceptions and ambiguity in evolving workflows while maintaining quality and service.

• Continuous learning mindset of seeking feedback, learning new tools/processes, and applying lessons learned to improve future outcomes.

• Proficiency in basic mathematical skills.

• Excellent verbal and written communication skills.

*Acuity does not sponsor applicants for U.S. work authorization.* 

This job is classified as nonexempt.

For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process. 

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local states unrelated to the performance of the work involved.

If you have a disability and require reasonable accommodations to apply or during the interview process, please contact our Talent Acquisition team at [email protected]. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.