Job Summary
The nCino Implementation Lead is responsible for ensuring successful adoption of platform enhancements across the organization. This role partners closely with Product Managers, Business Collaboration Leaders, Learning & Development, and Support teams to drive business readiness, lead User Acceptance Testing (UAT), and ensure a smooth transition from release to production support.
Job Duties and Responsibilities
Change Management & Readiness
- Lead change management efforts for nCino enhancements and releases
- Coordinate training strategy and delivery with Learning & Development
- Develop and deliver clear, targeted communications to impacted user groups
- Validate business readiness and ensure users are prepared for upcoming changes
- Own end-to-end UAT planning and execution
- Coordinate test scenarios, users, and timelines
- Facilitate demos and walkthroughs with stakeholders
- Track defects and approvals, and secure formal signoff from business leaders
- Maintain and enhance the nCino knowledge base, including user guides and FAQs
- Partner with internal Support (611) to manage escalation paths and issue triage
- Identify trends in support issues and drive improvements to product or documentation
- Support post-release activities, including hypercare and issue monitoring
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Preferred QualificationsMinimum Education:
- Bachelor's degree in a related field or an equivalent combination of education and experience.
Minimum Experience:
- Experience with salesforce (reporting), nCino, and commercial banking/lending including experience in technical product solutioning and/or development; moving complex bodies of work from concept to launch; working cross-functionally; and building strong internal and external relationships.
Required Knowledge, Skills, & Abilities:
- Strong working knowledge of the nCino platform or commercial lending workflows
- Experience leading UAT, system implementations, or large-scale process changes
- Ability to translate system changes into clear business impacts
- Strong communication, facilitation, and stakeholder management skills
- Experience working cross-functionally with Product, Training, and Support teams
Skills Required
- Bachelor's degree in a related field or equivalent experience
- Experience with Salesforce, nCino, and commercial banking/lending
- Experience leading user acceptance testing and large-scale process changes
- Strong working knowledge of commercial lending workflows
- Strong communication and stakeholder management skills
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
Synovus Insights
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
