Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
We are seeking a Fraud Risk Lead who will drive the development of the Commercial Payment Services (CPS) Fraud Program within the first line of defense. The Fraud Risk Lead will be responsible for proactively and collaboratively developing and monitoring key control metrics; defining fraud reporting requirements and strategies alongside Operational Risk and Independent Risk Management; and supporting the development of fraud risk controls (RCSA) for better program management and risk mitigation. This position will also lead the development for the onboarding and due diligence process, Fraud Program requirements, and Fraud SAR filing criteria specifically for CPS. The ideal candidate will have strong experience with various data analytic systems/tools (i.e., Snowflake, Tableau, AWS, etc) and coding (i.e., SQL, Python), as well as a deep understanding of fraud risk at the operational and risk management level, and the ability to drive cross-functional collaboration between all lines of business.
Overview of CPS:
CPS is the payments sponsorship line of business for SoFi Bank. The Bank provides access to the payment networks (Mastercard, Visa), holds deposits, and performs related risk and compliance oversight. Money movement is managed by the Bank on behalf of its partners to fund underlying accounts for card transaction volume.
What you’ll do:
The Fraud Risk Lead will be responsible for the following:
- Build and maintain the fraud program playbook, detailing the fraud requirements for CPS partners
- Define and ensure proper documentation of fraud RCSA to ensure proper coverage and consideration of fraud risk and needed controls.
- Assist in the development of the CPS fraud risk assessment in collaboration with the 2LoD.
- Build, define, and maintain fraud-related metrics and reporting (KPIs, KRIs, and RAM) using tools such as Snowflake and Tableau
- Develop fraud reporting materials which will report into critical stakeholder committee meetings
- Develop the onboarding standards, incident handling, and other SOPs
- Develop and execute on an ongoing monitoring plan to evaluate partner and client adherence to requirements set forth in the fraud program playbook
- Coordinate with and pull-in Fraud IRM (and other risk stripes, as warranted) to review and challenge fraud program activities (including all above bullets)
- Identify any remaining gaps should be addressed with additional fraud controls as needed
- Experience working at a Issuer Sponsor Bank or Banking-as-a-service (BaaS) provider
- Deep understanding of payment card fraud prevention strategies
- 4+ years of data analysis experience preferably with focus on risk management and/or fraud prevention
- Mastery of SQL and a strong understanding of data relationships / relational databases, experience working with large datasets.
- Experience working with Snowflake and Tableau.
- 3+ years in fraud or risk program/project management
- MBA, or a degree in a quantitative field of study (e.g., Statistics, Finance, Economics, Math, Sciences, Engineering)
- Ability to wear multiple hats and be able to independently execute
- Strong experience in leading projects, working cross-functionally, and influencing senior stakeholders.
- Experience in banking and/or fintech industry
- Strong knowledge of fraud prevention tools and techniques.
- Excellent problem-solving skills and ability to translate complex data into clear business recommendations.
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
Gallery
SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
