Commercial Payment Operations Specialist II

Responsibilities:

The Payment Operations Specialist provides support for Account Analysis and Liquidity activities with an emphasis on operational excellence and superior customer service.  Contributes and champions process improvement ideas and a culture of continuous improvement and enhanced customer experience.  Develops and maintains effective working relationships with peers while operating effectively in an environment of cooperation and change. Works directly with vendors to resolve issues, and identifies and escalates risk/issues where appropriate. 

Primary responsibilities include: 

• Process incoming maintenance requests, meeting established productivity goals
• Monitor all requests to ensure SLAs are met
• Able to solve problems of low to medium complexity.  
• Apply customer invoice payments for services rendered
• Provide timely reporting of outstanding invoices
• Collaborates with other team members to ensure SLAs are met
• Acknowledges and responds to incoming tickets and/or inquiries
• Provides project support for new services and other billing projects
• Generates daily sweep package and ensures trades are completed daily by deadline
• Completes daily settlement of liquidity products, meeting established SLAs are met 
• Accurately maintains daily liquidity artifacts on a shared drive
• Knowledge of mainframe applications
• Support continuous improvement for an efficient and customer-centric process
• Ensure process documentation is complete and accurate
• Make recommendations for efficiency and/or improved customer experience.
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Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications

  • Demonstrated ability to perform accounting and settlement activities accurately and efficiently, including reconciliation, issue resolution, and exception handling, while delivering a strong customer experience.
  • Experience applying accounting and settlement knowledge to real‑world scenarios, including managing high‑volume or complex transactions, resolving discrepancies, and communicating effectively with internal or external customers.
  • Experience with cash management products and liquidity products highly preferred
  • Ability to effectively communicate with customers, Client Services, TS Sales and RMs
  • Ability to plan and prioritize workload to meet critical SLAs
  • Experience reconciling accounts with strong analytical skills
  • Ability to work under pressure with efficiency and accuracy 
  • Proficient in data entry
  • Strong attention to detail
  • Strong customer service skills
  • Strong verbal/written communication skills 
  • Knowledge of Mainframe applications 
  • Strong knowledge and work experience with Microsoft applications including advanced Outlook, Excel, Word and Power Point.
  
  

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 9:00am to 5:30pm, hybrid 4 days on-site, 1 day remote

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.