This role involves coordinating with internal and external teams, monitoring partner performance, and providing support to optimize business strategies.
What you will doAnalyze operational processes and escalation procedures to identify service delivery improvements and drive added value for commercial teams.
Deliver onboarding and training sessions for customer service teams, commercial teams, and distributors.
Act as a key liaison across cross‑functional teams (Commercial, Planning, CS, RAQA, Field Service, Finance) to resolve order, delivery, and billing inquiries.
Manage and optimize Return Material Authorization (RMA) processes, ensuring efficient handling of returns, repairs, and exchanges.
Ensure compliance with legal, regulatory, and internal company standards, supporting audit readiness and documentation.
Prepare performance reports, forecasts, and KPIs, and present insights to senior management.
Analyze pricing, profitability, and customer data to support informed business decisions.
Support customer service operations (order entry, tracking, tender coordination) and act as a primary point of contact for commercial inquiries.
Required:
Extensive experience in a specialized field and an advanced college degree or equivalent and a minimum of 6 or more years of experience
Fluent Turkish and English
Preferred:
Work experience in a Medical Device/Pharmaceutical company
Good Excel working knowledge
Experience of dealing with many stakeholders to complete all required work including any complex requirements
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
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What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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