The Role
The Commercial Operations Specialist will manage order entry, support sales operations, ensure smooth communication, and maintain database records using Encompass and other tools.
Summary Generated by Built In
At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.
We are seeking a highly organized and proactive Commercial Operations Specialist to join our team at KSS. In this role, you will be responsible for monitoring and taking action on email, task system, and phone requests for order entry and general support. You will work with the sales, brand, and operations teams to keep the operation running smoothly and build a robust foundation for the highest-functioning team in cannabis distribution. Using various communication platforms such as Slack, email, and task systems, you will ensure smooth information flow and timely execution of tasks within the organization.
Your primary responsibilities will include pricing, promotion, product, and customer setup, task-based order entry, and providing support to the different teams on Encompass and Encompass Mobile, our internal systems.
MUST reside in California!
This is the job for you if...
- You want to solve problems and build a better industry
- You’ve been told (more than once) that you’re a scrappy, roll-up-the-sleeves, get stuff done type of person who is organized, honest and thoughtful
- Your friends describe you as trustworthy, loyal and dependable
- You’ve been called an overachiever
- You don’t leave things to chance and rely on your ability to “wing it.” Rather you’re calculated, prepared and take measured risks
- You don’t want to play politics and office games to get ahead
- You have VERY strong conversational communication skills
- You like to play on a winning team
- You’re interested in a meaningful job at a growing cannabis distributor where you’ll work on a variety of projects at once
As Commercial Operations Specialist you will...
- Support sales by entering of orders submitted through phone call, text message and email
- Answer questions via phone, email and task system for customers and suppliers regarding AR, delivery, product status, etc.
- Provide support to Supplier Users on Dashboards and tools within Encompass
- Provide Encompass ordering and technical support to internal and external users
- Create and maintain key database records in Encompass
- Support E-commerce orders and accounts (Leaflink / Eaze / etc.)
- Act as Point of Contact for Territory Managers on PTO
- Become in-house expert on Encompass ERP
- Set up and onboard new accounts in ERP
- Assess customer needs, answer questions, and assist with ordering process
- Meet individual goals and collaborate with sales reps to successfully meet team goals
What we’re looking for...
- Strong attention to detail and problem-solving ability
- Excellent communication skills, both written and verbal
- Proven experience handling high volume incoming calls, emails, text messages
- Able to quickly execute tasks while providing excellent customer service
- Associate degree strongly preferred
- Experience in wholesale distribution
- Experience with Encompass RAS and Encompass WMS
- Order fulfillment, inventory management, or sales experience
- Experience with relational databases (SQL is a plus)
- Comfortable directing people through workflows and leading new processes
Top Skills
Encompass
Encompass Mobile
SQL
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The Company
What We Do
Kiva was founded in 2010 with a clear mission - change how the world views and uses cannabis for the better. Frustrated by the inconsistent, low-quality edibles available at the time, a young couple began making chocolate bars out of their Bay Area home kitchen. Today, their award-winning chocolates, mints, and gummies are the most trusted, recommended, and sought after on the market. For this, Kiva has become the most recognized edible brand in cannabis with a loyal customer base throughout hundreds of dispensaries across seven states
