Commercial Operations, Operations Support Lead

The Role
The Associate Director, Commercial Operations, will support Moderna’s North America Commercial Operations. This role is an exciting opportunity to be a critical part of the engine fueling a high growth organization that is radically changing the biotech industry. In this role, you will be responsible for supporting both the launch and ongoing management of Commercial Operations for the US Market, including the commercial orders to cash processes. This role also supports the US Account Management teams by assisting in managing the operational aspects of customer relationships. 

This role will support project activities related to sales-oriented business development programs, customer service call center and other customer-centricity services to deploy the best-in-class customer experience and support financial plan targets. This role collaborates with internal teams to support Moderna’s end to end customer experience, including customer facing platforms, customer service support teams, and eCommerce integrations as well as the operational functions to support the full vaccine portfolio to strategic customers.
 

Here’s What You’ll Do

• Serve as the internal point of contact supporting Commercial Government Contracting and FAR Clause Compliance; Support end to end Government contracting process, including ordering logistics,; knowledge and expertise of USG Contracting to drive internal alignment and compliance, liaise with internal functions for accountability.

• Provide support as needed for all aspects of the order fulfillment process for all Government entities, including but not limited to supporting order entry, order tracking, shipping confirmations, and resolutions of customer service issues. Provide visibility of issues and resolutions to internal stakeholders.

• Support internal and external partners in the development of digital capabilities for new and existing platforms; responsible for proposing, managing, and supporting the implementation of improvements to the Government contracting and order management process to increase efficiencies and maximize customer experience.

• Work closely with the Leadership, Account Management, and Medical Science Liaison Teams to ensure Customer service standards are met or exceeded, including but not limited to daily operational support and developing internal communications and SOP’s as required.

• Lead State licensing processes for Moderna US and Moderna TX; Manage annual/ bi-annual renewal process at the state level, organize and manage documents required for support, identify and collaborate with internal stakeholders for updates to SOPs and other required documents. Implement robust management process to ensure timely and current data is managed and accessible as required to ensure continuity of business.

• Collaborate with Account Management and Compliance Teams on Rep Credentialing, ensuring that all representatives meet the necessary compliance, security, and professional requirements before engaging with healthcare facilities and providers. This includes, but is not limited to, application submissions, background verifications, training & compliance, and ongoing monitoring of compliance and state regulation changes.

• Continuously gain knowledge and stay informed about industry and market, identifying opportunities for process improvements and communicating proposed initiatives to management and colleagues.

• Interface with Leadership as needed to draft and present business or project updates, support departmental business proposals, and recommended strategies in collaboration with Senior Director, US Commercial Operations.

Here’s What You’ll Need (Minimum Qualifications)

• Bachelor’s degree in marketing, Business, Supply Chain, or related field 

• Minimum 8 years’ experience in vaccines or pharmaceuticals showcasing increasing responsibility and experience in the same or similar roles

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• MBA preferred, but not required

• Expertise in commercial operations, including the Orders to Cash and Fulfillment processes, and substantial knowledge of other standard processes within the biopharmaceutical industry. 

• Experience with USG Contracting processes

• Experience driving business process transformation and change

• Proven experience delivering on initiatives and process improvements with complex business deliverables driving to success

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative. 

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.

• Best-in-class healthcare coverage, plus a suite of voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Lifestyle Spending Accounts to personalize your well-being journey
• Family planning and adoption benefits
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investment opportunities
• Location-specific perks and extras

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Our Working Model 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.  Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Accommodations

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected]. 

Export Control Notice

This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license.

-