Commercial Operations Executive, EMEA & UKI

Commercial Operations Executive, EMEA & UKI

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and 2,600 doors including Sephora, Ulta, Bergdorf Goodman, Nordstrom, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.co.uk

The Commercial Operations Executive, EMEA & UKI is an essential team member responsible for overseeing day to day operational tasks across the UK and Ireland, Middle East and Europe regions.

The scope of the role includes, but not limited to: daily communication and coordination of various distribution center (DC) teams across multiple time zones and multiple DCs to ensure the smooth flow of orders, shipments and deliveries; responding to retailer and field team queries; and partnering with internal and external stakeholders to monitor and enhance order fulfilment and delivery metrics.

The Commercial Operations Executive, EMEA & UKI will possess strong organizational capabilities, demonstrate exceptional communication skills and will have a knack for building collaborative relationships with key internal and external stakeholders. The ability to work under pressure against tight deadlines is imperative, as is a keen eye for detail. This position will report into the Senior Director, International Commercial Operations, also based in London.

WHAT YOU’LL DO:

• Communicate daily with Operations teams in the global DC in Los Angeles, and local DCs, to ensure the smooth flow of orders and deliveries from the point of receiving an order to the point of delivery
• Own the department shared inbox, acknowledging, investigating and resolving queries and issues in a timely manner
• Develop and maintain retail reporting documents within the Europe region, ensuring the business has robust and reliable retail sales data at group, door, area, category, franchise and product line level
• Partner with the Demand Planner UKI, EMEA to ensure optimum inventory allocations
• Monitor sales and sell in vs sell out on new launch lines, identifying risks and replenishment opportunities
• Proactively problem solve and respond to day-to-day queries from internal and external stakeholders
• Partner with internal and external stakeholders to monitor and improve order fulfilment, DC inventory availability, and in-store availability
• Participate in regular meetings with internal and external partners ensuring the smooth running of the Commercial Operations department, enhancing its impact on the overall business
• Partner with the Commercial Operations Manager, Asia (based in Hong Kong) to share best practice processes and learnings from respective regions
• Investigate and process retailer delivery claims and instore customer returns
• Support the education of local internal teams on global and local operational processes
• Develop and update operational documents and handbooks used by field teams
• Contribute to the inventory management in local DCs
• Communicate weekly inventory availability updates to internal and external stakeholders, with strong follow up to ensure retail partners place sufficient orders on back in stock lines
• Oversee the end-to-end product creation and new launch order, shipment and delivery processes with global and local demand planning teams, global and local DC teams, retail partners, and delivery partners
• Oversee quarterly team product allocation orders and shipments

YOU’LL LOVE THIS JOB IF:

• Attention to detail: You are thorough and accurate in the work you do.
• Strong communicator and collaborator: You work and communicate effectively with members across multiple functions.
• Strategic and adaptive: You can efficiently anticipate, identify, and articulate problems in a fast-paced environment.
• Results-oriented: You have a bias for action. When problems arise, you reliably produce responses and thoughtful solutions.
• Entrepreneurial: You always question if something can be done better, and don’t overly rely on external resources when it comes to getting things moving.
• Ambitious: You have the enthusiasm to persevere through setbacks and help support your team as needed.
• Curious: You are a natural learner with a genuine interest in beauty, luxury, design & art.

QUALIFICATIONS:

• Experienced in effectively interfacing with people at all levels within cross-functional teams
• A working knowledge of the principles of inventory management and replenishment
• Demonstrates strong analytical, organizational, and time management skills
• Self-driven solution seeker who thrives in a fast-paced environment, fostering a ‘can do’ attitude, and the ability to deliver multiple priorities concurrently
• Position requires attention to detail, adaptability, and high degree of collaboration
• Excellent communication and interpersonal skills
• Working knowledge of ERP and warehouse management systems software systems, preferably NetSuite and Deposco
• Proficient with Microsoft Office, with advanced Excel skills
• Ability to travel within the regions as needed

Your application will be stored in our system/CRM/etc for maximum 1 year after the date of your application. If you don’t want us to keep your details, please inform us by phone at 310-392-7799.