- Chubb policies and regulations.
- Escalate and investigate potential fraud, privacy, or control breaches.
- Partner with Quality, Risk, and Audit to ensure audit readiness and continuous improvement.
Collaboration & Radical Transformation
- Collaborate with Operations, Claims, Finance, Underwriting, IT, CBSP, AI, and Regional Operations teams to improve efficiency and alignment.
- Drive standardization, automation, and best practice sharing across commercial operations.
- Support onboarding of new markets or functions into CBSM to ensure smooth transitions and process stability.
- Contribute to Radical Transformation by identifying workflow simplification and automation opportunities.
Insight & Digital Enablement
- Provide insights to Regional Operations on digital and automation opportunities.
- Partner with technology, analytics, and AI teams to enhance workflow, accuracy, and efficiency.
- Track and communicate the impact of digital initiatives on performance and cost efficiency.
- SLA and turnaround achievement
- Operational accuracy and quality
- Broker and partner satisfaction
- Productivity per FTE
- Employee engagement and retention
- Compliance and audit outcomes
- Process and digital improvements delivered
- Minimum 10 years’ experience in insurance operations, with 5 years leading a commercial or policy administration team.
- Proven leadership in shared-services or regional operations is preferred.
- Strong analytical, planning, and decision-making capability.
- Skilled in stakeholder management and cross-functional collaboration.
- Sound understanding of governance, controls, and audit practices.
- Clear communicator focused on delivery and efficiency.
- LEAN, Six Sigma, or process improvement certification advantageous.
- Possession of relevant Commercial GI certifications is desirable. Where not yet attained, candidates will receive training and support, with certification required within the designated timeframe.
Skills Required
- Minimum 10 years' experience in insurance operations
- 5 years leading a commercial or policy administration team
- Proven leadership in shared-services or regional operations
- Strong analytical, planning, and decision-making capability
- Skilled in stakeholder management and cross-functional collaboration
- Sound understanding of governance, controls, and audit practices
- Clear communicator focused on delivery and efficiency
- LEAN, Six Sigma, or process improvement certification advantageous
- Possession of relevant Commercial GI certifications desirable
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
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