The Role
Lead commercial operations by collaborating with various teams, driving process improvements, and ensuring compliance. Manage fraud investigations and digital initiatives for efficiency.
Summary Generated by Built In
- Chubb policies and regulations.
- Escalate and investigate potential fraud, privacy, or control breaches.
- Partner with Quality, Risk, and Audit to ensure audit readiness and continuous improvement.
Collaboration & Radical Transformation
- Collaborate with Operations, Claims, Finance, Underwriting, IT, CBSP, AI, and Regional Operations teams to improve efficiency and alignment.
- Drive standardization, automation, and best practice sharing across commercial operations.
- Support onboarding of new markets or functions into CBSM to ensure smooth transitions and process stability.
- Contribute to Radical Transformation by identifying workflow simplification and automation opportunities.
Insight & Digital Enablement
- Provide insights to Regional Operations on digital and automation opportunities.
- Partner with technology, analytics, and AI teams to enhance workflow, accuracy, and efficiency.
- Track and communicate the impact of digital initiatives on performance and cost efficiency.
- SLA and turnaround achievement
- Operational accuracy and quality
- Broker and partner satisfaction
- Productivity per FTE
- Employee engagement and retention
- Compliance and audit outcomes
- Process and digital improvements delivered
- Minimum 10 years’ experience in insurance operations, with 5 years leading a commercial or policy administration team.
- Proven leadership in shared-services or regional operations is preferred.
- Strong analytical, planning, and decision-making capability.
- Skilled in stakeholder management and cross-functional collaboration.
- Sound understanding of governance, controls, and audit practices.
- Clear communicator focused on delivery and efficiency.
- LEAN, Six Sigma, or process improvement certification advantageous.
- Possession of relevant Commercial GI certifications is desirable. Where not yet attained, candidates will receive training and support, with certification required within the designated timeframe.
Skills Required
- Minimum 10 years' experience in insurance operations
- 5 years leading a commercial or policy administration team
- Proven leadership in shared-services or regional operations
- Strong analytical, planning, and decision-making capability
- Skilled in stakeholder management and cross-functional collaboration
- Sound understanding of governance, controls, and audit practices
- Clear communicator focused on delivery and efficiency
- LEAN, Six Sigma, or process improvement certification advantageous
- Possession of relevant Commercial GI certifications desirable
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The Company
