COMMERCIAL MANAGER

The Commercial Manager oversees the commercial function at Alex’s Truck Service Center. This person leads the service team, is responsible for delivering responsive customer service, and coordinates truck repair needs with customers and the service team. The manager helps keep communication and follow-through clear from the customer’s initial request through the repair process.

The role also develops and maintains commercial customer accounts, including national and government accounts; coordinates with outside sales; prepares and follows up on quotes; and drives commercial sales toward established targets while supporting profitable pricing. The manager oversees truck-parts inventory to help ensure parts are available for service and customer needs.

The Commercial Manager can also identify opportunities to connect customers with offerings from our sister companies: used truck parts from AAA Truck Salvage Sales and truck sales through AZTD. Success in the role requires strong knowledge of trucks and truck parts, commercial sales ability, team leadership, and effective communication in English and Spanish to serve our customers and lead our multicultural team.

• Proven experience managing daily operations in a truck service or repair business.
• Experience leading a service team, creating and managing employee work schedules, and coordinating repair work.
• Strong knowledge of trucks, truck parts, and their applications.
• Experience in commercial sales and customer account development.
• Ability to manage parts inventory, prepare quotations, and set pricing that supports sales goals and profitability.
• Effective verbal and written communication in English and Spanish.
• Basic computer proficiency, including business and inventory software.

Preferred Qualifications

• Extensive experience in commercial truck service, heavy-duty truck parts, fleet maintenance, or transportation.
• A strong record of growing commercial or fleet accounts, especially national, government, or multi-location accounts.
• Experience using sales results, market conditions, and competitive pricing to grow revenue and protect margins.
• Familiarity with sales reporting, customer management, and inventory systems.
• Experience identifying sales opportunities across service, parts, and truck sales.

Responsibilities

• Manage the day-to-day operations of Alex’s Truck Service Center, coordinating service, customer service, parts inventory, and commercial sales.
• Lead the service team, set work schedules, coordinate daily workloads, and support a professional, productive work environment.
• Coordinate truck repair services by understanding customer needs, communicating with the service team, and following up with customers through the repair process.
• Develop and maintain commercial customer accounts, including national and government accounts.
• Coordinate with outside sales to support account coverage, customer needs, and sales opportunities.
• Prepare and follow up on quotations; develop pricing that supports sales goals and profitability.
• Drive commercial sales, monitor results against established targets, and identify opportunities to grow revenue.
• Manage truck-parts inventory to support service and sales needs, including monitoring stock and coordinating replenishment.
• Identify opportunities to connect customers with used parts from AAA Truck Salvage Sales and truck sales through AZTD.
• Build strong relationships with customers, vendors, and internal teams, communicating effectively in English and Spanish.
• Follow company policies and applicable safety requirements.

Skills

• Team leadership, employee scheduling, and workload coordination.
• Customer service, account relationship management, and follow-through.
• Commercial sales, account development, and coordination with outside sales.
• Truck service coordination and knowledge of trucks and truck parts.
• Truck-parts inventory management.
• Quotation preparation, product pricing, and understanding of profit margins.
• Sales tracking and basic reporting using business and inventory software.
• Effective verbal and written communication in English and Spanish.
• Ability to identify and coordinate sales opportunities across the truck center and sister companies.