Summary
This role will hold end-to-end commercial responsibility for M&S Travel Money, setting the commercial laydown and translating strategic priorities into measurable performance across a high-profile omnichannel business.
As our Commercial Manager, you’ll turn customer insight, market trends, and financial data into bold, commercial opportunities: leading our in-store and digital strategy from concept and business case through to test, implementation and scale.
You’ll bring strong commercial acumen, curiosity and confident leadership to unite Retail, Digital & Technology, Marketing, Operations, Finance and external partnership teams around a shared ambition: delivering simpler customer journeys, stronger trading performance and scalable innovation. If you thrive in fast-moving environments, influence with evidence and turn complex challenges into measurable results, this is your opportunity to make a visible impact on a high-profile, omnichannel business.
What you'll do
Lead end-to-end Travel Money commercial initiatives across in-store and online channels, using customer insight, market benchmarking and technology-led solutions.
Translate customer, business and commercial requirements into clear trading opportunities, quantified business cases and measurable delivery plans.
Drive cross-functional initiatives from concept to delivery, aligning Retail, Digital & Technology, Marketing, Operations, Finance and external partners.
Shape pilot programmes, test and learn activity, feasibility assessments and senior stakeholder recommendations to support scalable delivery.
Own performance measures, risk management and data-led improvement to optimise customer experience, trading performance and channel propositions.
Who you are
Commercial leader with proven experience taking trading and customer-led initiatives from concept through to delivery in a retail environment.
Strong commercial acumen, with the ability to interpret complex information, build business cases, evaluate investment opportunities and measure performance.
Customer-focused and data-driven, balancing customer experience, operational feasibility and business outcomes to shape clear recommendations.
Confident communicator and influencer, able to engage senior stakeholders and build alignment across Retail, Digital & Technology, Marketing, Operations, Finance and external partners.
Curious, innovative and solutions-focused, with a track record of using insight and best practice to deliver measurable improvements in customer and colleague experience.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Skills Required
- Proven experience taking trading and customer-led initiatives from concept through delivery in a retail environment
- Strong commercial acumen and ability to interpret complex information
- Experience building business cases, evaluating investment opportunities, and measuring performance
- Customer-focused and data-driven approach
- Ability to balance customer experience, operational feasibility, and business outcomes
- Confident communication and stakeholder influence skills
- Ability to build alignment across Retail, Digital and Technology, Marketing, Operations, Finance, and external partners
- Curiosity, innovation, and solutions-focused approach
- Track record of delivering measurable improvements in customer and colleague experience
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
