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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
The Commercial Loan Servicing Specialist is responsible for ensuring that Loan Administration functions performed by sub-servicer(s) meet contractual obligations, investor guidelines, regulatory and legal requirements, and generally accepted servicing practices. The Servicing Specialist has a high level of interaction with internal and external parties including sub-servicers, and suppliers. In addition to servicing oversight, the role requires a broad knowledge of servicing topics such as: Loan Operations, Payment Processing, Collections, Loss Mitigation, Non-accrual and charge off loans, monthly GL certifications, UCC filing and searches through iLien and Tax Service. This may include but is not limited to remittance reconciliation, quality control, data reconciliation, identifying servicing performance irregularities or exceptions. Reviews loan documentation and board loans, and assessing compliance with regulatory guidelines are regular functions performed by the Servicing Specialist.
What You'll Do:
Support the company's servicing oversight program in evaluating servicing policies, procedures, and process
Ability to work with Microsoft Excel and Google Sheets performing advanced formulas (e.g. VLOOKUP), pivot, and other functions to understand and reconcile data
Review servicer reports and perform testing to ensure loans are serviced in accordance with regulatory requirements
Review servicing documentation and prepare loan-level analyses as needed
Title / Escrow company interaction
Prepare daily reports
Develop and maintain policy and procedures
Research and respond to inquiries from suppliers and stakeholders
Research and resolve member complaints
Take the lead on servicing the Smartbiz loan clients
Maintain visibility into the portfolio by ensuring the reviews are performed appropriately in the system
Vendor Management
Insurance Tracking
What You'll Need:
Minimum of 3+ years of Loan Servicing operations or asset management experience with emphasis on Loan Servicing oversight or Investor Reporting
Strong Microsoft Excel, Google Sheets, and general Microsoft product proficiency
Experience with Laser Pro loan documentation (commercial MFR)
Experience working within DCI or other core platforms for boarding and servicing loans
Broad-based knowledge of the commercial lending, including detailed knowledge of regulatory requirements for loan servicing (such as flood and HMDA)
Demonstrated ability to work well with staff clients if needed
- Experience with participation loan processing and SBA knowledge are beneficial
Proven ability to multitask, work independently, and work effectively with business partners
Strong communication (written and oral) skills
Strong analytical ability, good judgment, strategic and multidimensional thinker
Detail-oriented and organized
Demonstrate professional behavior and teamwork, punctual, dependable, and adhere to company policies and procedures
Demonstrated problem-solving and decision-making skills
Team Oriented
What the Team is Saying
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What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
