The Role
The Agency Services Representative supports Account Managers in processing policy changes, handling requests, and maintaining organizational accuracy in a fast-paced commercial insurance environment.
Summary Generated by Built In
Commercial Lines Agency Services Representative
Location: Troy, MI
Schedule: Monday through Friday, Hybrid eligibility after 6 months
Why Join VTC?
- Recognized as one of the Best and Brightest Companies to Work For in both the Nation and Metro Detroit
- Build your career with a company that values growth, and development
- Gain hands-on experience in Commercial Lines
- Work alongside experienced professionals who support learning and career progression
Position Overview
- VTC Insurance Group is seeking a detail-oriented Agency Services Representative (ASR) to support our Large Commercial Lines team in Troy.
- This opportunity is ideal for someone with junior-level insurance experience (ie: CSR), preferably in Commercial Lines, OR someone coming from Personal Lines who is looking to grow into a Commercial Lines Account Manager career path.
- In this role, you will provide day-to-day support to Account Managers and help keep client service work moving efficiently and accurately. This is a strong opportunity for someone who enjoys detailed processing work, thrives in a fast-paced environment, and wants to build a long-term career in Commercial Lines.
Key Responsibilities
- Support Account Managers with day-to-day service needs and administrative processing
- Process policy changes, endorsements, cancellations, and audits
- Handle certificates and proof of insurance requests
- Assist with invoicing and policy review
- Help maintain accuracy, organization, and follow-through across service tasks
Qualifications
- Junior-level insurance experience preferred
- Commercial Lines experience is a plus
- Personal Lines experience with interest in moving into Commercial Lines will be considered!
- Strong organizational skills and attention to detail
- Strong communication skills and follow-through
- Comfortable working in a fast-paced environment
- Computer proficiency required (MS Excel, Outlook, Word)
- AMS360 experience preferred but not required
Skills Required
- Junior-level insurance experience
- Commercial Lines experience
- Personal Lines experience
- Strong organizational skills
- Strong communication skills
- Computer proficiency
- AMS360 experience
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The Company
What We Do
VTC Insurance Group is Michigan's largest independent surety bond and insurance agency, providing tailored coverage solutions for businesses, individuals, and families. They offer strategic risk management and employee benefits.
