Commercial Lines Account Manager (Hybrid)

About Dreher Insurance, A Division of Patriot Growth Insurance Services: Dreher Insurance (Dreher) is an independent insurance agency located outside Atlanta, in Lawrenceville, GA. Dreher is family owned and operated since 2002, Dreher's business model fosters a team attitude among our employees with a vision to deliver superior client service and always remain a trusted advisor, regardless of size and tenure of a client relationship. Dreher is a partner agency of Patriot Growth Insurance Services, a privately held national insurance services broker ranked 25th largest broker in the U.S. as of December 2024

Position Overview: We are seeking a detail-oriented and client-focused Commercial Lines Account Manager to join our team. This role is responsible for managing a portfolio of commercial insurance accounts with a focus on habitational property, general liability, professional liability, and workers' compensation risks. The ideal candidate is experienced in commercial account management, thrives in a fast-paced agency environment, and is committed to delivering exceptional client service. This position plays a key role in supporting account retention, ensuring accurate policy administration, and identifying opportunities for account growth.

Work location and arrangement: This is a full-time hybrid position, working 3 days per week in our Lawrenceville, GA office.

Professional Responsibilities:

• Manage a portfolio of commercial insurance accounts by providing responsive, high-quality service to clients throughout the policy lifecycle.
• Coordinate renewal activities, including marketing accounts, preparing carrier submissions, negotiating coverage, and securing timely placement.
• Process policy changes, endorsements, cancellations, billing inquiries, premium financing requests, and non-payment follow-up activities.
• Bind coverage accurately and ensure all policy documentation, applications, and account records are complete and maintained within the agency management system.
• Communicate professionally with clients, carriers, brokers, and underwriters to address service requests, resolve issues, and provide coverage guidance.
• Respond promptly to client inquiries regarding policy coverages, endorsements, billing matters, and other account servicing needs.
• Maintain accurate and organized client files while ensuring documentation complies with agency standards and carrier requirements.
• Monitor outstanding service items and proactively follow up to ensure timely completion, workflow efficiency, and client satisfaction.
• Identify opportunities for account rounding, cross-selling, and new business development within assigned accounts, partnering with Producers as appropriate.
• Collaborate with internal team members to support operational excellence, account retention, and overall client success.
• Stay informed on commercial insurance products, carrier guidelines, market conditions, and industry best practices through ongoing professional development.

Qualifications and Requirements:

• 3+ years of Commercial Lines account management or sales support experience within an insurance agency, brokerage, or carrier environment.
• Active Georgia Property & Casualty insurance license required.
• Strong knowledge of commercial insurance coverages, policy structures, underwriting processes, and coverage placement.
• Demonstrated experience managing commercial policy renewals, marketing accounts, and binding coverage.
• Experience working with agency management systems and commercial insurance software platforms.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills with a strong commitment to client service.
• High attention to detail and accuracy in policy administration and documentation.
• Ability to build and maintain strong relationships with clients, carriers, and internal team members.
• Self-motivated, collaborative, and able to work independently while contributing to a team-oriented environment.

About Patriot Growth Insurance Services: Founded in 2019, Patriot Growth Insurance services (Patriot) is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 24th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Why us: We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company Paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company Paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot will make its hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.