Commercial Lending Coordinator

About Craft3

This role is open to internal Craft3 employees only.

Craft3 is on a mission to build a thriving, just, and empowered Pacific Northwest. As a nonprofit community lender founded in 1994, we provide responsible financing and support to entrepreneurs, businesses, and communities that traditional finance often overlook. We believe everyone deserves access to capital and the chance to succeed. We work with people who have been denied access to opportunity — helping them build wealth, strengthen their communities, and create lasting change across Oregon and Washington. 

Our team is passionate about our mission and brings expertise from banking, community development, finance, accounting, natural resources, and regional planning. While they connect to our mission in different ways, all staff care deeply about using finance to expand opportunities and create a more inclusive world.

About the Job:

As Commercial Lending Coordinator you’ll be responsible for assisting with Craft3’s commercial loan closing activities. You’ll work closely with Business Lenders, Team Managers, Director, Commercial Lending, Lending Services and Risk Management, as well as working directly with clients. Supervision and feedback will focus on your development, aiming to help you strengthen your skills and support your learning and growth.

This role is open to internal Craft3 employees only.

Essential Duties and Responsibilities:
Craft3 reserves the right to change, add, or delete responsibilities and duties. Essential duties and responsibilities include some or all of the preceding; these are not, however, intended to be all-inclusive.
The essential duties and responsibilities for this position are:

• In coordination with the lenders and Lending Services, responsible for assisting with loan closings. Act as the primary liaison between the Lending and Loan Closing team.
• Once loan is approved, work with the lender and or management on process and timing of the loan closing. Sets clear expectations with the lender and client.
• Initiates title searches, and third-party reports, such as appraisals, environmental, and construction feasibility reports, for review by lenders, underwriters, and risk management.
• Maintains and provides consistent follow up with clients on outstanding items needed for underwriting, including financials, contracts, and other packaging items, as well as funding/closing conditions.
• Assist the closing team and client with completing any outstanding closing requirements, and order documents, once complete reviews closing docs for accuracy before sending them to lender for review.
• Coordinates with the closing team to open escrow with title/escrow companies, and sets up escrow files, review settlement statements, and orders payoffs.
• Communicate with the closing team and the client to collect all required loan-related documents necessary to perfect our security interest.
• Act as primary customer-facing backup for lenders for loans in active closing.
• Set up and maintain legal and electronic files following established standards, ensuring protocols for file setup and maintenance are followed

Customer Service

• Provides clear communication to clients regarding loan checklists and assists with the gathering of complete loan packages.
• Delivers excellent customer service to both external and internal customers in the execution of all assigned business processing duties and within service level standards.
• Follows Craft3 security policies, ensuring that all customer information and confidential information is processed and handled in a secure manner and environment.

Portfolio Management

• Follow up with client any post-closing required loan documentation.
• Assists with loan disbursements, including providing back-up support for draws including construction draws.
• Perform loan servicing activities such as general loan maintenance, including monitoring of the past due reports and providing back-up support to lenders for collection efforts.
• Assists with file audits and financial covenant requests as needed

Cross Team Development

• Collaborate with other Craft3 business units to streamline systems and processes.
• Contribute to the body of knowledge, sharing best practices and suggest process improvement ideas.

Authorities

• Exercise authority to implement management policies or operational practices.
• Essential duties and responsibilities include some or all of the preceding; these are not, however, intended to be all-inclusive. Craft3 reserves the right to change, add or delete responsibilities and duties.

Direct / Indirect Reports: This position is not responsible for supervising direct reports.

Knowledge and Experience:

• Minimum one year’s experience in loan documentation, loan portfolio management, or related experience.
• Demonstrable experience with some or all the following:
• Client and customer facing experience
• Loan closing activities
• Basic knowledge of loan structure/underwriting and/or credit risk
• Basic knowledge of financial statements
  

Preferred Skills and Abilities:
We encourage all candidates with diverse perspectives and backgrounds to apply regardless of whether you meet all the requirements of the job description. Some specific things we are looking for in this role are candidates who demonstrate:

• Deep intellectual curiosity.
• A relentless drive to improve and optimize content creation and storytelling.
• Excellent communication skills, including demonstrated ability to manage both internal and external stakeholders.
• Ability to navigate organizational and mission ambiguity.
• Ability and confidence to independently drive change even when challenged.
• An analytical, results-focused mindset.
• The ability to leverage data to make informed decisions.
• Passion for serving and working effectively in diverse communities across the Pacific Northwest.
• Fluency in Spanish is a plus

Travel:

A level of travel is to be expected with job responsibilities covering a geographic area that includes the States of Oregon and Washington, branch office visits and company events.

Physical Demands
Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally list and/or move up to 10 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Craft3 is an Equal Opportunity Employer

Craft3 is an Equal Opportunity Employer. We comply with all applicable laws prohibiting discrimination and make all hiring and employment decisions based on individual qualifications and merit. Veterans and individuals with disabilities are encouraged to apply. If accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact our Talent Acquisition Team at [email protected], 888-231-2170.    

Employment offers may require final candidates to successfully complete and pass a background check prior to employment, consistent with business necessity and applicable federal, state and local law.  We're actively working to create a workplace where everyone can thrive. We believe different perspectives make us stronger and help us better serve the Pacific Northwest.