Responsible for performing a variety of services for our customers in a timely and professional manner. Also responsible for the preparation of new loans and the maintenance of existing loans.
Essential Duties
- Greeting customers
- Represent the bank to the customer in a courteous and professional manner.
- Furnish prompt, efficient, and accurate service
- Attention to detail and excellent communication skills are required
- Maintain work area in a clean, neat, and professional appearance
- Accept credit applications
- Obtain CIP documentation for individuals, run credit reports and enter Customer Due Diligence information into Verafin
- Obtain borrowing authorization documents for entities, input Beneficial Owner information in Verafin and obtain Certificates of Good Standing
- Create new customer CIF’s on Silverlake and complete BSA – Verafin questions
- Coordinate the preparation of loan closing documents with internal and external individuals for Commercial and Industrial loans including Letters of Credit, Floor Plans and Guidance Lines.
- Coordinate document ordering
- Open title insurance orders with title companies
- Request appraisal, environmental and evaluation orders through Real Estate Valuation Dept.
- Coordinates with SBA and other government guaranteed loan programs on gathering the proper documentation on government guaranteed loans
- Scheduling, closing and funding of loans;
- Prepare or assist in the preparation of the Loan Input Worksheet which is used to prepare the Commercial/Ag Loan Memo, provides information for Loan Doc Prep to prepare loan documents, and provides checklists (borrowing entity and collateral documentation) for Doc Review ticklers
- Review loan documents for accuracy prior to loan closings
- Prepare Loan Funding Worksheet to provide loan disbursement instructions to the centralized Loan Funding Department once loans are closed; provide drafting instructions as needed
- Scan loan package documents and name using naming template. Save completed loan package to Doc Review for tracking
- Scan documents received by mail. Name with naming template and save to exception folder to remove exception or Synergy Folder for upload to Synergy.
- Manages each loan to identify, file, and perfect the Bank’s lien on any and all loans, including but not limited to: UCC’s, Deed of Trust, Assignments, Subordinations, etc.
- Review documentation exception reports and communicate with borrowers by letter, email or phone requesting on-going financial and collateral documentation.
- Complete the Exception Removal Request spreadsheet and forward to the Exception Tracking group to update tracked documents as received
- Complete loan advances and transfers; update construction draw spreadsheets as applicable; prepare extensions and modifications for loan payments;
- Process/review loan payments; Portal Pay, DMI, Private Banking and all loans housed on Silverlake;
- Issues cashier’s checks
- Prepare spreadsheet to track floor plan customers and guidance line activity
- Scheduling construction, equipment and floor plan inspections
- Utilizing Lien Solutions, order UCC searches and flood determinations; file new and terminated UCC’s, review borrower monitoring alerts
- Customer Services requests:
- Prepare AFT and ACH set up forms
- Enters changes in Synapsys for address changes and officer changes;
- Process wire transfers
- Prepare payoff quotes,
- Provide loan history information,
- Compile release of lien documents and etc.
- Scheduling appointments for loan officers
- Receiving and directing phone calls
- Call on past due and NSF customers
- Participate in training sessions as required by supervisor.
- Other duties, as assigned by Management; some branch Lending Assistants perform additional duties:
- Accept stop payments
- Q2 Online Banking resets
Equal Opportunity Employer/Veterans/Disabled
Skills Required
- Attention to detail and excellent communication skills
- Experience using Verafin for customer due diligence and beneficial owner entry
- Experience using Silverlake to create customer CIFs and manage loans
- Experience using Synapsys for account changes (address/officer changes)
- Experience with Lien Solutions to order UCC searches, file UCCs and review alerts
- Ability to obtain CIP documentation, run credit reports, and enter CDD information
- Ability to coordinate loan closings, order title insurance, appraisals and evaluations
- Ability to prepare Loan Input and Funding worksheets, loan memos, and disbursement instructions
- Ability to scan, name, and save loan package documents per naming template and Doc Review processes
- Experience processing and reviewing loan payments and using Portal Pay and DMI
- Customer service skills: greeting customers, answering calls, scheduling appointments
- Experience preparing ACH/AFT setup forms, processing wire transfers, and payoff quotes
- Familiarity with SBA and government-guaranteed loan documentation requirements
- Ability to manage loan exceptions, track document receipt, and communicate with borrowers
What We Do
City Bank is a Member FDIC financial institution focused on delivering a high-quality banking experience. The company cultivates a professional environment that fosters innovation, community involvement, and leadership. Driven by a goal to create satisfying outcomes for its customers, City Bank maintains a people-first culture and offers a comprehensive benefits package designed to support the physical, emotional, financial, and social well-being of its employees.








