Commercial Executive for Key Accounts

About us:

Responsive Answering Service provides contact center and answering services to businesses across the United States.

We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance.

About the role:

The Commercial Executive for Key Accounts is responsible for driving new B2B revenue for Responsive Answering Services through strategic outbound prospecting, lead generation, cold calling, and consultative selling. This role focuses on identifying, developing, and closing key accounts that need professional answering and customer communication solutions, while delivering a high-touch, white-glove experience. The ideal candidate brings a strong B2B sales background, preferably selling into the pharmaceutical/medical or legal sectors, and is comfortable building relationships with decision-makers from first contact through close.

Core Responsibilities

Business Development & Outbound Sales

·       Generate new B2B opportunities through proactive outbound prospecting, cold calling, targeted outreach, networking, and other lead-generation activities.

·       Build and manage a healthy sales pipeline from initial prospecting through qualification, proposal, negotiation, and close.

·       Identify organizations that can benefit from Responsive Answering Services and position the company’s solutions around each prospect’s business needs.

·       Maintain consistent follow-up with prospects and move qualified opportunities through the sales cycle with urgency and discipline.

Key Account & Consultative Selling

·       Develop relationships with key decision-makers and stakeholders, providing a professional, responsive, white-glove sales experience.

·       Conduct discovery conversations to understand each prospect’s communication challenges, service requirements, customer experience expectations, and business priorities.

·       Translate client needs into a clear value proposition and recommend appropriate answering-service solutions.

·       Support long-term account growth by building trust and identifying opportunities to expand the commercial relationship.

Industry-Focused Sales

·       Prospect and develop B2B opportunities across target industries, with particular emphasis on pharmaceutical/medical and legal organizations.

·       Apply industry knowledge to communicate credibly with prospective clients and understand the service expectations of high-touch professional environments.

·       Leverage prior experience selling services or B2B solutions to tailor outreach and sales conversations to different buyer profiles.

Sales Presentations & Closing

·       Prepare and deliver persuasive sales presentations, pitches, and proposals to prospective clients.

·       Clearly articulate the business value, service model, and differentiators of Responsive Answering Services.

·       Handle objections, negotiate commercial terms within approved parameters, and drive opportunities toward successful close.

CRM, Reporting & Collaboration

·       Maintain accurate prospect, pipeline, activity, and opportunity information in company sales systems.

·       Track outreach, lead-generation activity, conversion progress, and other sales performance indicators.

·       Provide regular pipeline and sales updates to leadership and communicate risks, opportunities, and next steps clearly.

·       Collaborate with internal teams to ensure a smooth transition from signed client to service implementation and ongoing account support.

Travel & Market Representation

·       Represent Responsive Answering Services professionally during client meetings, networking opportunities, and business travel.

·       Travel within the United States as required, estimated at approximately six trips per year.

·       Provide periodic weekend availability when required by client, travel, or business needs.

Required

·       2+ years of sales experience preferred, with demonstrated exposure to B2B outbound sales, lead generation, and cold calling.

·       Experience selling a service or solution to business clients and managing opportunities through the sales cycle.

·       Strong English proficiency at a native, C1, or C2 level.

·       Proven ability to build professional relationships and provide high-touch, white-glove treatment to prospects and clients.

·       Strong communication, presentation, negotiation, and objection-handling skills.

·       Comfort working independently in a remote environment while maintaining consistent activity, follow-up, and reporting.

·       Proficiency with Google Workspace and the ability to learn and use sales/CRM tools effectively.

·       Ability and willingness to travel within the United States approximately six times per year and provide periodic weekend availability.

Preferred

·       B2B sales background in the pharmaceutical, medical/healthcare, or legal industries.

·       Previous pharmaceutical B2B sales experience is highly desirable.

·       Experience selling answering services, call center/BPO services, or another recurring business service.

·       Existing familiarity with the business needs and buyer profiles of medical/pharmaceutical organizations or law firms.

·       Experience developing key accounts and selling to senior decision-makers.

What We Offer

·       Full-time, permanent opportunity with a remote work arrangement.

·       Base compensation plus commission structure.

·       Three weeks of paid time off.

·       Applicable statutory/company benefits.

·       Opportunity to directly influence new business growth and develop key client relationships.

·       A client-focused environment where consultative selling and relationship quality are central to success.