The Role
Analyze CRM and operational data to identify inefficiencies and funnel leakage; design, prototype and implement workflow adjustments, automations, integrations, and AI-assisted routines; coordinate cross-functional rollout and adoption across Sales, Marketing, CRM, Data and Operations.
Summary Generated by Built In
EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.
What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.
We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.
As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.
In this role, you will analyze how our Commercial organization operates using data, systems, and user behavior to identify inefficiencies and opportunities for improvement. You will explore workflows, analyze funnel and operational data, and propose practical solutions that improve how Sales, Marketing, and Cross-functional teams work day to day, including navigating CRM data, building analyses, and automating routines with new tools and integrations. Working with the Commercial Excellence team and technical partners, you will turn insights into scalable operational solutions, from workflow adjustments to automations and AI-assisted processes, directly supporting EBANX’s expansion and helping our Commercial organization operate truly Out Of The Ordinary.
What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.
We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.
As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.
In this role, you will analyze how our Commercial organization operates using data, systems, and user behavior to identify inefficiencies and opportunities for improvement. You will explore workflows, analyze funnel and operational data, and propose practical solutions that improve how Sales, Marketing, and Cross-functional teams work day to day, including navigating CRM data, building analyses, and automating routines with new tools and integrations. Working with the Commercial Excellence team and technical partners, you will turn insights into scalable operational solutions, from workflow adjustments to automations and AI-assisted processes, directly supporting EBANX’s expansion and helping our Commercial organization operate truly Out Of The Ordinary.
What your day-to-day will look like
- Manage Commercial Excellence initiatives from rollout to stabilization, ensuring execution and adoption across teams
- Coordinate cross-functional dependencies across Sales, Marketing, CRM, Data, Enablement and Operations
- Analyze CRM and operational data to identify inefficiencies, funnel leakage and recurring execution gaps
- Support the investigation of root causes using system data and real workflow behavior
- Design, prototype and validate practical solutions (workflow adjustments, automations, integrations, AI-assisted routines)
- Work with CRM and Data teams to implement scalable operational improvements
What you need to shine in this role
- 3–5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or similar operational roles
- Strong analytical mindset, with the ability to independently explore data and investigate ambiguous problems
- Experience working with CRM data structures (e.g., Salesforce objects, relationships, and fields) and extracting insights from operational data
- Ability to translate business needs into structured, scalable solutions and practical workflows
- Hands-on experience building automations or integrations using tools such as Zapier, Make, Clay, APIs, or scripts
- Experience applying AI tools to improve operational workflows, analysis, or execution
- Familiarity with querying or manipulating data (SQL, spreadsheets, or similar logic) and data modeling concepts
- Clear and structured communication skills, able to explain technical findings to non-technical stakeholders
- Fluent English (mandatory)
Bonus points if you have
- Experience in fast-growing tech, fintech or SaaS environments
- Exposure to revenue lifecycle or RevOps environments
- Database building and management experience
- Bachelor’s degree in Business, Engineering, Economics or related fields
EBANX offers:
- Performance Bonus: Annual bonus program based on company results.
- Meal Allowance: Monthly allowance to support your meals.
- EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
- EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
- Language Classes: Language classes to support your personal and professional development.
- Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
- Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
- Well-being Program: Access to activities and resources that promote physical and mental health.
Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.
An Out Of The Ordinary career is waiting for you here!
Top Skills
Ai Tools
APIs
Clay
Excel
Google Sheets
Make
Salesforce
SQL
Zapier
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The Company
What We Do
WE GIVE ACCESS Since our founding in 2012, our aim is to make the world an explorable place for Latin Americans, and Latin America a possible region for international companies to enter. By offering local payment methods across LatAm we are conquering these desire day after day and already helped over 1000 merchants expand their business into the region and over 50 million Latin Americans to access global services and products. Companies like Airbnb, Wish, Spotify, Deezer, Aliexpress, Shopee, Ctrip and many other are among our portfolio. EBANX is headquartered in Curitiba - Brazil, but we are spread in all Latin America, US, China and Europe. Today, we are almost 1000 bankers around the world. More information about the company can be found on the official website. Watch our official video to know more about EBANX: https://youtu.be/h6y13xsDw-c
