COMMERCIAL EXCELLENCE MANAGER

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At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 110,000 employees.

Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Global Commercial, a function within Care Enablement, unites Sales, Marketing, Global Sales Excellence, and Global Technical Operations. This team delivers high-quality medical devices, technical services, and effective commercial strategies across global markets, advancing our mission to improve patient lives. Join our passionate team and help shape healthcare worldwide! 

Our values guide how we work:

• We Care for our patients, each other, and our communities

• We Connect across teams and borders to deliver excellence together

• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

COMMERCIAL EXCELLENCE MANAGER

This position is based in our Rio de Janeiro, Brazil office and follows a hybrid work model.

Purpose of the Role:

Responsible for generating new business opportunities for Fresenius in Brazil, in order to monitor and prospect new products/services, in addition to ensuring commercial efficiency through the implementation of new tools, processes and a culture of continuous improvement aimed at achieving strategic goals and sustainable business growth in the country.

Responsible for the Commercial Excellence local team, working directly in the processes related to: Business Intelligence, CRM / Sales Effectiveness, Customer Service, Tenders & Contract Management and Strategic Projects.

Main Responsibilities:

• Responsible for Brazil PMO process for strategic projects targeting to accelerate projects implementation and product launches.

• Responsible for the implementation of digital platforms in the region.

• Management of CRM process, ensuring the perfect implementation, standardization and promoting the exchange of best practices. Coordinate the process/tools implementation in the country to generate primary market data aiming to increase efficiency of commercial and marketing activities, working closely with local commercial managers, marketing team and promotion & training team.

• Directly responsible for managing locally the Regional processes: MCS, MKIS, LRPD, LRPP and Market Segmentation.

• Manage the CE S&OP process: work closely with Commercial Operation, Vertical and Supply to project and consolidate the product demand for the Country. Focal point for supply and logistics department in order to coordinate the process aiming constant alignment between demand and planned inventory to guarantee the supply of products in the lowest level of inventory possible.

• Manage the perfect implementation and standardization of contract management and tender process in the country. Ensuring the quality, standardization, and efficiency of the processes of prices data entry, payment terms and contracts into the SAP system, according to regional and local policies, ensuring compliance with IPACE controls. Promoting the exchange of best practices in the processes of prince increase.

• Responsible for the Business Intelligence process. Work closely with Commercial managers, Vertical managers, Supply, and Finance departments to implement a business review process based in KPIs (Power BI). Focal point for finance to support forecast review, cost, and expense control process within CE responsibility.

Requirements:

• Bachelor’s degree in Business Administration, Economics, Engineering or Marketing or similar area.

• Postgraduate/MBA

• 5-8 years’ experience in Med Tech or Pharma business in Commercial support, Business Intelligence or Marketing positions.

• Stakeholder Expectation Management: Works at an advanced level to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations

• Knowledge in Business Intelligence, CRM, Finance, project/program management (desirable)

• Advanced English and Spanish

• Strong knowledge of Microsoft Office.

• Strong knowledge in data processing and visualization tools (Power BI and SQL)

Relevant Competencies for the Role:

• Strategic Mindset: able to interact with all management levels to influence positive change

• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals.

• Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

• Ensures Accountability: Holds self and others accountable to meet commitments.

• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

• Cultivates Innovation: Creates new and better ways for the organization to be successful.

• Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders.

• Passionate driver of new technologies with integrative nature; innovative, independent and solution-oriented

• Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications.

• Resilience, Ownership, Ability to learn fast, Persuasion, Dynamism and result oriented.

Our Offer For You: 

 There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have -  all dedicated to your professional journey. 

• Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world 

• Individual opportunities for self-determined career planning and professional development 

• A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one 

• A large number of committed people with a wide range of skills, talents and experience 

• The benefits of a successful global corporation with the collegial culture of a medium-sized company