Commercial Credit Card Services Analyst

Position Summary

The Commercial Credit Card Services Analyst I provides foundational operational and client support for Commercial Credit Card Services. The role focuses on accurate execution of established processes, timely issue resolution, and high-quality client service. Responsibilities include standard documentation collection and preparation per underwriting approvals and policy, as well as processing temporary credit limit increases in accordance with established guidelines and approvals. Complex or non-routine issues are escalated appropriately.

Duties & Responsibilities

• Respond to and resolve routine internal and external client inquiries following established procedures.
• Execute daily operational tasks with high accuracy, including account maintenance and updates.
• Collect, validate, and prepare standard Commercial Credit Card documentation in accordance with underwriting approvals, bank policy, and regulatory requirements.
• Utilize internal systems for document preparation, e-signatures, research, and workflow management.
• Process approved temporary credit limit increase requests per guidelines and ensure accurate system updates.
• Meet performance metrics for productivity, quality, and customer satisfaction.
• Escalate trends or recurring issues to senior team members or management.
• Assist in client onboarding and training of clients both internal and external for credit card product packages, online activity and general card and spend management.

Education & Experience

Knowledge of:

• Proficient technical skills Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to maintain a proactive approach to assignments, manage multiple tasks and prioritize work to meet deadlines.

Ability to:

• Manage multiple tasks.
• Prioritize work to meet deadlines.
• Maintain confidentiality.
• Adhere to Busey Bank policies and procedures; comply with laws, regulations, and industry standards.

Education and Training:

• Minimum of 2 years of Customer Service/Call Center experience in a mid-to-large sized bank
• One year of credit card experience is preferred.
• Associate’s degree or equivalent combination of education and/or work experience, preferably in a commercial bank environment.

Compensation and Benefits 

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. 

  

(Base Pay Range: $22.00-29.00/hr) 

  

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.  

  

Equal Opportunity  

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment. 

  

Unsolicited Resumes 

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.