Commercial Counsel

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

We’re looking for our first Commercial Counsel to join Decagon and help shape the legal foundation of a fast-growing AI company. In this role, you’ll lead the charge on all things commercial and corporate law, serving as a trusted partner to teams across Sales, Security, Product, and Leadership. From negotiating complex enterprise SaaS agreements to streamlining contract operations, you’ll play a pivotal role in accelerating revenue, protecting the business, and building scalable legal infrastructure from the ground up.

• Are a qualified attorney in your jurisdiction with 3+ years of legal experience, including time at a top-tier law firm.

• Have deep experience drafting, negotiating, and advising on a high volume of commercial agreements, including SaaS, MSAs, SOWs, NDAs, DPAs, and partner/reseller deals.

• Are fluent in privacy frameworks (like GDPR and CCPA), security concepts, and intellectual property concerns that arise in SaaS transactions.

• Understand how to balance legal risk with business outcomes, and can tailor guidance based on context and deal stage.

• Thrive in cross-functional environments and are comfortable being the go-to legal resource for Sales, Finance, Product, and RevOps.

• Communicate clearly and effectively, translating legal complexity into actionable guidance for non-legal stakeholders.

• Are energized by fast growth, ambiguity, and the opportunity to build scalable legal systems that drive velocity.

• Have in-house legal experience at a high-growth SaaS or technology company.

• Have worked closely with RevOps or LegalOps on CLM tools and Salesforce integrations.

• Are experienced leading customer-facing contract negotiations directly with enterprise clients.

• Have built and maintained legal playbooks, fallback clause libraries, and approval workflows.

• Have trained commercial teams on contract review, negotiation strategy, or compliance topics.

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best