Wells Fargo Fraud & Claims Management (FCM) is seeking a Fraud & Claims Operations Senior Manager in Commercial & Corporate Banking digital payments leading the customer servicing team. The Commercial & Corporate Banking Payments Fraud (CCBPF) team is responsible for helping customers to mitigate third party fraud through education, monitoring payment activity, and partnering across the enterprise to initiate triage activities. This role will be accountable for managing the daily execution of the customer servicing team and additionally driving change to promote efficiency, operational risk mitigation, and building a high performing team to serve our customers. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
- Manage and develop teams of individual contributors or managers to ensure proactive identification, prevention, detection, investigation, or reporting of fraud and claims activity
- Engage and influence stakeholders or business leaders associated with fraud and claims activity
- Identify and recommend opportunities for improving the process of fraud and claims activity across the company
- Determine appropriate strategy and actions of fraud and claims team to meet business deliverables
- Interpret and develop procedures, controls, analytics, and trend data in order to ensure proactive identification, prevention, execution, detection, investigation, recovery, or either government or internal reporting of fraud and claims activity
- Collaborate with and influence supervisors, analysts, specialists, consultants or business partners
- Interact directly with cross channel business leaders
- Manage allocation of people and financial resources for Frauds and Claims Operations
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 6+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years management or leadership experience
Desired Qualifications:
- 5 + years direct management experience
- Proven track record of implementing significant business changes that enhance efficiency, reduce costs, and minimize operational risk.
- Exceptional leadership abilities, with experience building high-performing teams, developing managers, and fostering ongoing engagement and professional growth among team members, both in-person and virtually.
- Skilled in motivating and optimizing staff performance through effective selection, training, and continuous development initiatives.
- Strong analytical skills, leveraging data and metrics to drive operational excellence, process improvements, and elevate performance across the organization.
- Effective communicator, adept at presenting complex information in clear, accessible formats for all levels of management and stakeholders.
- Extensive experience in fraud and operations management, collaborating closely with other fraud managers and business partners, with demonstrated project management expertise.
Job Expectations:
- This position may be located at one of the posted locations listed below and other locations will not be considered
- Relocation benefits are not available for this role
- Visa sponsorship is not available for this role
Location:
Chandler, AZ
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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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