THIS POSITION IS A REMOTE POSITION
Key Responsibilities:
- Serve as the primary point of contact for assigned commercial orders.
- Coordinate the implementation of services, contracts, and deliverables in collaboration with internal teams.
- Monitor project timelines, ensuring that all commitments are met on time and within scope.
- Provide proactive updates on order activities, changes, and relevant milestones.
- Address client inquiries, issues, and requests promptly and professionally.
- Maintain a comprehensive understanding of each account's specific needs and preferences for fulfillment.
- Develop and maintain strong relationships with customers through regular check-ins and effective communication.
- Verify customer billing to maintain account and service integrity.
- Work with the sales team to identify opportunities for improvements within existing processes.
- Other duties as assigned.
Vyve Broadband strives to provide its customers with the highest quality service at the best possible price. To meet this challenge, Vyve Broadband sets ambitious standards for all its employees. We expect that all employees will abide by all our policies and standards as described in the employee handbook and as communicated by management. Vyve Broadband expects all employees to represent the company in a pleasant, cheerful, and professional manner always. All staff are expected to work as a team with co-workers, management, and other Vyve Broadband offices to meet or exceed system goals.
The Commercial Account Coordinator is responsible for supporting the day-to-day operations of fulfillment for commercial accounts, ensuring excellent service delivery, and maintaining strong relationships with customers. This role requires a detail-oriented professional with strong communication, organizational, and multitasking skills. The ideal candidate will work closely with the sales, operations, and customer service teams to coordinate and fulfill account needs efficiently.
This position offers an exciting opportunity to contribute to the success of commercial accounts and grow within a dynamic and supportive team.
Qualifications:
- Previous experience in account coordination, customer service, or a related role preferred.
- Strong organizational and problem-solving skills.
- Excellent verbal and written communication abilities.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook, etc.).
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Key Competencies:
- Attention to detail and commitment to delivering high-quality work.
- Customer-focused mindset with the ability to build lasting client relationships.
- Team player who can collaborate across departments.
- Analytical thinking and a proactive approach to problem-solving.
Work Environment:
- Primarily remote with occasional travel to company events as needed.
- Regular working hours, with flexibility to accommodate customer needs.
- Regularly sits and stands during working hours for prolonged periods.
Education: High School Diploma or equivalent, college degree preferred
Experience: Previous experience in service order tracking; including experience with CRM software.
Required Skills:
- Ability to fulfill the job duties, skills and responsibilities listed above.
- Excellent written and oral presentation skills.
- Personal computer skills, working knowledge of spreadsheet and word processing software.
- Ability to maintain favorable relations with customers and co-workers.
The above is a summary of responsibilities. Vyve Broadband anticipates that the job responsibilities described herein may change from time to time as the needs of the system are developed.
What We Do
Vyve is access. Since inception, we have made it our mission to provide meaningful access and technology where it means the most - to those who have historically been underserved. Now, with over a decade of experience and trust, Vyve is much more than a broadband provider - we are your total technology solution partner. But our mission remains stronger than ever. Vyve serves largely non-urban communities in sixteen states, including Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. Vyve offers a comprehensive suite of access, fiber connectivity, cable television and voice services for commercial and residential customers, including support for next generation technologies such as AR/VR, IoT, SD-WAN and Cloud.
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