This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical content and doctors’ own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their career.
We are seeking an experienced Commercial Contracts Manager to lead contract review, ensuring optimal commercial terms ensuring compliance with legal and regulatory requirements, whilst maintaining strong stakeholder relationships. This role focuses primarily on customer agreements, requiring exceptional commercial awareness, and the ability to balance risk management with business growth objectives.
Key Responsibilities
Contract Review & Risk Management
- Conduct comprehensive reviews of contracts, NDA’s, terms and conditions, and amendments
- Identify, assess, and mitigate contractual risks including liability, indemnification, and performance obligations
- Ensure contracts comply with company policies, legal requirements, and GDPR obligations
- Escalate high-risk or complex contractual issues to senior management and legal counsel
Relationship Support
- Work closely with account managers and sales teams to facilitate smooth contract processes
- Provide commercial guidance during discussions and contract negotiations
- Address queries regarding contractual terms and obligations
- Support contract renewals and amendments to maintain long-term customer relationships
Documentation & Process Management
- Maintain accurate records of all contract negotiations and final agreements
- Develop and update contract templates and negotiation playbooks
- Create contract summaries and risk assessments for internal stakeholders
- Ensure timely contract execution and proper filing of all documentation
Essential Requirements
Qualifications & Experience
- Bachelor's degree in Law, Business, or related field
- Minimum 5 years' experience in commercial contract negotiations, preferably customer-facing
- Proven track record of successful contract negotiations with measurable commercial outcomes
- Strong understanding of commercial law, contract principles, and customer relationship management
Skills & Competencies
- Excellent written and verbal communication skills for customer interactions
- Strong commercial acumen and understanding of pricing structures and business models
- Ability to interpret complex legal terms and explain them in business language
- Proficiency in contract management systems and Microsoft Office suite
Personal Attributes
- Customer-focused approach with strong relationship-building skills
- Confident and persuasive communicator
- Analytical mindset with attention to detail
- Ability to work under pressure and meet tight deadlines
- Professional demeanour suitable for senior-level customer interactions
Desirable Requirements
- Professional legal qualification or contract management certification
- Experience in healthcare, pharmaceutical, or B2B services sectors
- Knowledge of international commercial terms and cross-border agreements
- Previous experience working with enterprise-level customers
- Understanding of SaaS or technology service agreements
Employee Benefits:
- 25 days annual leave
- Participation in a company bonus scheme linked to personal and company performance
- Group Life Cover 4x salary
- Pension 4%/4% employee/employer contributions
- Vitality medical after probation
- Staff discount scheme
- Discounted gym membership
About M3 EU:
M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.
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Top Skills
What We Do
M3 USA believes in growth, for our company and for the people who drive it's success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, of which M3 USA is a part, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe.
M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our live programs are delivered by clinical educators who are credentialed healthcare professionals. They provide strategic solutions to address the gaps that occur in clinical practice in the management of chronic diseases while also improving access for sales representatives. Those solutions include disease state knowledge, appropriate patient diagnosis, adherence, best practices, treatment to guidelines and REMS programs. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services.
M3 Inc. is a publicly traded company on the Tokyo Stock Exchange and is a global leader in digital solutions in healthcare and has acquired dozens of companies across the globe. M3 Inc has had consistent growth since inception in 2000, with over 500 million dollars in revenue. Our great success is due to the skills and the high performance of our people, and has helped us attract some of the world’s leading talent from the most respected universities and Fortune 100 companies.
