About this role:
Wells Fargo is seeking a Commercial Collections Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
- Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
- Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
- Review account equity to determine loss projections
- Monitor portfolio for policy compliance and adherence to risk ratings
- Assist in the training of entry level staff
- Participate in conducting issue specific training in conjunction with Manager
- Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
- Lead by example, handle core assignments effectively while taking on additional responsibilities
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
- 2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Collections experience
- A BS/BA degree in accounting, finance, or economics
- Accounting experience, accounts receivable or accounts payable
- Customer service/Customer Care experience
- Excellent verbal, written, and interpersonal communication skills
- Ability to provide strong customer service while actively listening and responding in an appropriate manner
- Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
- Sound analytical skills with high attention to detail and accuracy
- Experience delivering results in a fast-paced, deadline driven environment
- Sound organizational, multi-tasking, and prioritizing skills
- Intermediate Microsoft Office skills (Word, Excel and Outlook)
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Artiva experience
- Infolease experience
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Ability to work effectively, as well as independently, in a team environment
Job Expectations:
- Ability to work a hybrid schedule, at least 3 days a week working in office
- Relocation assistance is not available for this position.
- Visa Sponsorship not available for this position
Posting Location:
- 801 Walnut St, DES MOINES, IA 50309
#CommercialBanking
Posting End Date:
29 Jun 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 2+ years of Commercial Collections experience
- Ability to work a hybrid schedule, at least 3 days per week in office
- Authorized to work without visa sponsorship (Visa sponsorship not available)
- Collections experience
- BS/BA in accounting, finance, or economics
- Accounting experience (accounts receivable or accounts payable)
- Customer service / Customer care experience
- Excellent verbal, written, and interpersonal communication skills
- Strong critical thinking and problem-solving skills
- Sound analytical skills with high attention to detail and accuracy
- Experience delivering results in a fast-paced, deadline-driven environment
- Intermediate Microsoft Office skills (Word, Excel, Outlook)
- Ability to navigate multiple computer systems and use search tools
- Artiva experience
- Infolease experience
- Ability to work effectively both independently and in a team
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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