Wells Fargo is seeking a Commercial Collections Associate Manager within Commercial Banking Operations.
In this role, you will:
- Supervise a team engaged in the review and monitoring of accounts, collections, late charges and resolving customer disputes
- Participate in determining volume and profit goals with organizational impact and identify opportunities to determine appropriate course of action and conduct investigative steps to fully identify the issues within defined scope of responsibilities
- Identify and recommend opportunities for process improvement and risk control development
- Make day to day supervisory decisions
- Consult regarding moderately complex transactions, and determine appropriate course of action
- Oversee team, operations and compliance to implement strategies for the business area
- Exercise independent judgment while developing understanding of transaction quality or deficiencies, risks, and investigative steps to recommend solutions
- Monitor of bankruptcy proceedings and assist in litigation proceedings
- Collaborate with peers and team regarding inquiries of low to moderate complexity
- Interact directly with internal and external customers
- Supervise allocation of people and financial resources for Commercial Collections
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 4+ years of Commercial Collections experience, or equiv: work experience, training, military experience, education
- 1+ years of Leadership experience
Desired Qualifications:
- 4+ years of collections experience
- Experience with Office Technology collections
- Experience working in roles within accounting, accounts receivable/payable
- Experience working with the following systems: Artiva and Infolease
- Coaching, training, and mentoring experience
- Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Excellent verbal, written, and interpersonal communication skills
- Sound analytical skills with high attention to detail and accuracy
- Experience delivering results in a fast-paced, deadline driven environment
- Sound organizational, multi-tasking, and prioritizing skills
Job Expectations:
- This position is not eligible for Visa sponsorship
- Candidate must be based out of posted location
- This position offers a hybrid work schedule
- Relocation assistance is not available for this position
- Ability to work additional hours as needed
Posting Location:
- Des Moines, IA
Posting End Date:
2 Oct 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 4+ years of Commercial Collections experience or equivalent work experience, training, military experience, or education
- 1+ years of leadership experience
- Ability to work additional hours as needed
- 4+ years of collections experience
- Experience with Office Technology collections
- Experience in accounting or accounts receivable/payable roles
- Experience with Artiva and Infolease
- Coaching, training, and mentoring experience
- Excellent critical-thinking and problem-solving skills
- Intermediate Microsoft Office skills, including Word, Excel, and Outlook
- Excellent verbal, written, and interpersonal communication skills
- Sound analytical skills with strong attention to detail and accuracy
- Experience delivering results in a fast-paced, deadline-driven environment
- Strong organizational, multitasking, and prioritization skills
- Candidate must be based out of the posted location, Des Moines, Iowa
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement offerings are highlighted by a strong 401(k) with employer matching and added options like after‑tax contributions and an employee stock purchase plan, supporting long‑term savings. These features are presented as competitive elements of the total rewards package.
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Healthcare Strength — Medical, dental, and vision coverage are described as comprehensive, often starting on day one for eligible employees, with HSAs/FSAs, wellness incentives, and mental health resources available. Specialized care options, including fertility support, further enhance the health offering.
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Parental & Family Support — Paid parental leave of notable duration is available from the start of employment, alongside adoption/surrogacy/fertility programs. Caregiving and backup care resources deepen the family-oriented support.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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