Commercial Payments Solutions Senior Account Manager

Position Title: Commercial Payments Solutions Senior Account Manager

Business Unit: Treasury Management

Reports to: Director of Treasury Management

Position Overview:

This role is responsible for all aspects of growth and support of existing and new commercial card programs.  This role is primarily responsible for all of the operational and technical implementation workstreams involved with technical credit card sales with regards to set up including KYC, risk, fraud mitigants, reporting, metrics, programs activation and training.  Once clients are onboarded, provide on going servicing and technical support.  Key focus will also be retention and growth of card programs through industry best practices to maximize card program and revenue. 

Primary Responsibilities:

Manage and own the implementations for our new and existing card program customers.  Focus on speed to revenue which will directly make an impact on the business unit.

Responsible for the retention and growth of commercial card spend volumes through on going education and managing of client relationships and striving for strong client satisfaction throughout the onboarding/implementation process.

Collaborate with internal stakeholders and outside vendors to make sure tasks are on schedule by effectively responding to changing product and customer demands while balancing multiple implementations.  Strong alignment with FNB's technology and operations groups.

Creation of metrics to measure implementation pipeline, servicing SLA's and gearing ratios to advise on capacity of support functions and advising on all staffing needs.  

Identify, hire and manage support staff to assist commercial card client questions and problems.  This includes managing performance to expectations and desired department standards. 

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.  Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

7

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal   

Excellent customer service skills   

Excellent organizational, analytical and interpersonal skills   

Detail-oriented   

Ability to work and multi-task in a fast paced environment   

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A    

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A  

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.