Commercial Card Senior Fraud Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Seeking an experienced Sr. Fraud Analyst who will receive inbound calls for Commercial Card Clients including EMEA/APAC. You will review activity with clients/PA's/Internal associates and remove any holds, close cards, or do any type of Maintenance on the account. You will assist clients with any issues that arise.

Responsibilities:

• Initiate Maintenance on accounts.

• Provide Excellent Customer Treatment, Process Client initiated forms and assist with all issues that may arise. 

Required Qualifications:

• At least 1+ Years of strong Fraud customer service inbound call center work experience in the industry.

• Flexible and willing to respond positively to change.

• Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently.

• Excellent written and oral communication skills

• Ability to de-escalate difficult client situations.

• Ability to multi-task as business needs dictate with phone and typing required.

• Ability to work in a client-based environment meeting goal. 

• Flexible with schedule as business needs arise.

• Must have a strong and positive work ethic and follow Bank of America's Core Values

• Must be flexible and adapt quickly to change.

Additional Qualifications:

• Internet Service Provider at home (no public Wi-Fi or Internet) (high speed internet access and a secure or password-protected internet connection) 

• Sufficient room to set up a laptop, monitor, keyboard, and mouse. 

• Comfortable space to work for a full shift.

• Quiet, private, and SECURE space in which to work.

Additional Responsibilities:

• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.

• Excels in working among diverse viewpoints to determine the best path forward.

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

Shift:

1st shift (United States of America)

Hours Per Week: 

40