SUMMARY: The Commercial Card Account Manager is a core function integral to the strategy and critical to the success and growth of BankUnited's Commercial Card program. The Account Manager will responsible for servicing and supporting clients while helping them optimize and expand their card programs. After a client's program goes live, the Account Manager is the client's primary point of contact and critical to ensuring a superior client experience. The candidate should have a deep understanding of the various card products offered and how clients will use them so they can find solutions to any issues and advise clients on best practices to run and optimize their program. The Commercial Card Account Manager will be responsible for proactively monitoring the clients' programs, developing and executing on an action plan to grow programs. This is a great opportunity for an individual with the right attitude to be part of a growing business in an exciting positive environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Build strong, trust based relationships with assigned clients.
- Address client issues and maintain client satisfaction.
- Identify opportunities to improve program efficiency and reduce the cost of service delivery.
- Leverage analytical skills to identify trends in program metrics and react accordingly.
- Perform and explain vendor match analysis, and encourage clients to act upon the results.
- Meet regularly with clients to identify new card spend opportunities, solve problems, maintain service levels and address strategic issues.
- Maintain knowledge of the BankUnited card offering, industry developments, competitor offerings, client needs, etc. to identify and recommend changes to product features/functionality, pricing, positioning, etc.
- Engage partners to deliver services, find solutions to client issues, enhance the product, drive revenue growth, and increase client satisfaction.
- Participate in the development of robust marketing materials, sales tools, and programs to support sales efforts.
- Identify opportunities to enhance processes and procedures with best practices that lead to more efficiency and an optimal client experience.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
EDUCATION
Bachelor's Degree required.
EXPERIENCE
- 4 - 6 years of Commercial Card Account Management experience required.
- Experience managing complex relationships with multiple contacts, including senior engagement required.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong written and verbal communication skills.
- Ability to travel up to 10%.
- Strong understanding of card product offerings (e.g. T&E Card, Purchasing Card, Virtual Card).
- Familiarity with common ERP, accounts payable, expense management, and general ledger accounting systems.
- Ability to effectively present information to clients in an understandable manner.
- Ability to plan and execute strategic objectives.
- Superior organizational, customer servicing and consulting skills.
- Ability to remain composed and focused on goals while facing pressure, obstacles, or setbacks.
- Proficiency with Microsoft Office Suite.
- Positive, upbeat attitude and enjoys working with a team.
ADDITIONAL INFORMATION
- Candidates residing in locations within BankUnited's footprint may be given preference.
Skills Required
- Bachelor's Degree
- 4 - 6 years of Commercial Card Account Management experience
- Strong written and verbal communication skills
- Strong understanding of card product offerings
- Ability to travel up to 10%
BankUnited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BankUnited and has not been reviewed or approved by BankUnited.
-
Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, and vision options plus disability and life insurance. Wellness programming is described as robust, including incentives, screenings, and on-site fitness facilities at the corporate center.
-
Retirement Support — Retirement support includes a 401(k) plan with a company match and relatively quick eligibility after one month. Auto-enrollment and auto-increase features are described, which can help employees build savings consistently.
-
Leave & Time Off Breadth — Time-off offerings are described as broad, including a sizable PTO range by level and paid holidays. Additional time-off programs such as volunteer time and flexible/hybrid/remote arrangements are also described for eligible positions.
BankUnited Insights
What We Do
BankUnited, Inc., with total consolidated assets of $35.2 billion at March 31, 2021, is a bank holding company with one wholly owned subsidiary, BankUnited. BankUnited, a national banking association headquartered in Miami Lakes, Florida, provides a full range of banking services to individual and corporate customers through banking centers in Florida and New York. The Bank also provides certain commercial lending and deposit products on a national platform. Here at BankUnited, we endeavor to provide, through experienced lending and relationship banking teams, personalized customer service and offer a full range of traditional banking products and services to both commercial and retail customers.
