The Commercial Back Office Specialist is responsible for the operational supervision of the relationship with the customers of the assigned area. Their responsibilities are: 1) Ensuring the correct and complete management of information, documentation and shipments to/from customers. 2) Interfacing with the internal offices and external contacts involved in the product management process.
Qualifications1.01 Guarantees the execution of all operational activities aimed at customer management, such as activities related to shipments, customer service and returns management
1.02 Supervises the administrative and accounting procedures relating to transactions with customers (such as the processing of orders and payments)
1.03 Collects and manages data relating to the Sales Campaign
1.04 Maintains constant updates on techniques and regulations related to the markets managed
1.05 Has the responsibility of managing the finalization of contracts (franchising, selective distribution, T&C, ..) in collaboration with the area paralegal office and the general counsel
1.06 Promotes the development of role learning through proactive, team and digital activities aimed at innovation and improving the effectiveness/efficiency of one's responsibilities
Good analytical skills
Interest in the Fashion & Luxury industry
Knowledge of Microsoft Office Suite (advanced Excel and PowerPoint), Tableau is considered a plus.
English C1
Skills Required
- Good analytical skills
- Interest in the Fashion & Luxury industry
- Knowledge of Microsoft Office Suite
- Advanced Excel knowledge
- Advanced PowerPoint knowledge
- English C1 proficiency
What We Do
An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide. Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem is made of 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc. in an Holistic approach to our Customers and leveraging all the new digital competences. We are looking for travel companions. Travelers willing to explore new skills and abilities that have the shape of water and can adapt to different situations and find new paths not yet covered.
