Commercial Auto Claims Supervisor

The Auto Claims Supervisor will report directly to CA Claims Manager, responsible for management, direction and oversight of assigned Team Lead reports and claim professionals to ensure claims are processed according to department best practices and in compliance with industry and state regulations and policies.

Job Responsibilities

• staff supervision, including hiring, on-boarding and performance management;
• establishing communication protocols and maintaining regular meetings with reports and management
• ensuring uniform and consistent delivery of unit processes and procedures, including positive customer-satisfaction drivers;
• Scheduling, developing and implementation of training and presentations;
• claim file assignment/rotation management;
• oversight of unit claims management system backlogs, activities, diaries, reserves and workflow as well as monitoring of caseloads (including Salesforce and Team Lead Dashboards, Expense Payment Approvals, DOI and customer/social media complaints);
• review, provide feed-back and approval of adjuster correspondence, coverage analysis and claim resolution strategies
• individual performance and professional development and planning for reports and claim professionals;
• maintenance and refinement of key department processing procedures and protocols, including management of internal worksheets for tracking and organization
• analysis of performance-trend data;
• file reviews for compliance with best practices and audit protocols;
• liaison between department and internal/external partners (i.e., compliance, audit, training, litigation management, vendors)
• drive key initiatives and achieve target KPIs as assigned by management.

Qualifications

• Subject-matter expertise in line of business, including:
  • Coverage and policy forms
  • Coverage analysis
  • Claim resolution strategies
  • Litigation Strategy and Management
  • Defense counsel/vendor management
  • Staff Management and Training
  • Three-five years Claims Management experience
  • Bachelor's degree required
  • Advanced degree or industry designation preferred
  • Excellent oral and written communication skills

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

BHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include:

• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit-time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided.  The salary range for this position is $120,000 - $140,000 per year.  Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.