Commercial Assistant

Commercial Assistant

Caerphilly

Full Time – Permanent Role

Salary £37,000 per annum

Are you looking to make a positive difference to a community? Is working for an organisation that can provide you with fantastic support and benefits attractive to you? Look no further, as an exciting position as a Commercial Assistant has arisen!

Who are we:

Celtic Horizons is a forward-thinking organisation committed to enhancing the lives of our communities and customers. As a Commercial Assistant, you'll play a pivotal role in ensuring our customers' experiences are nothing short of excellent. We take pride in delivering an outstanding service to our customers, ensuring their homes are safe, comfortable and well-maintained. We deliver over 35,000 annual repairs, Void refurbishments and planned upgrades, Celtic Horizons also delivers estate services for United Welsh, including gas servicing, grounds maintenance, cleaning and facility management. Celtic Horizons was the first wholly owned subsidiary of its kind formed by United Welsh who have entered into a partnership with Mears Group. Celtic Horizons care for over 6500 properties spanning over 11 local authority areas in South Wales.

About the Role:

The Commercial Assistant will be well versed in carrying out service reviews and any redesign improvements that focus on understanding processes end to end, embrace lean thinking, and identifying improvement that make a real difference in the time, cost and quality of processes and outputs, ensuring improvement in tenant experiences whilst delivering better value for money.

They will support the Operations Director and Senior team in producing monthly and quarterly performance reports for presentation to United Welsh and Mears.

The role will work across the three service areas, Repairs & Voids, Compliance/facilities and Capital Works to understand business demand and operational processes, providing live operational data to make process changes and system improvement for the benefit of UW / Mears and their tenants.

We want our Commercial assistant to develop and maintain great working relationships with key stakeholders to co-design, document and report current performance against a suite of key performance indicator to ensure the senior management team are able to make informed operational decisions. The role will optimise the use of data, systems, and technology to drive a consistently improving experience for our customers and tenants. We understand the importance that repairs play in the overall satisfaction and the trust our customers have in Celtic Horizons. The role reports into the Operations Director at Celtic Horizons.

Through the effective utilisation of an in-house team, plus our external subcontractor framework, the role will help nurture a culture of continuous improvement to our service delivery. All of this will be delivered while ensuring a safe, compliant working environment for all colleagues whilst evidencing Value for Money.

Role Criteria:

We are looking for an experienced Commercial Assistant and would like someone to join us who has confidently and successfully delivered lean end to end reviews and who has assisted in managing and delivering change within an organisation, preferably within a similar sector. You will need to have excellent organisation and planning skills. You will enjoy setting priorities, creating project plans, and monitoring progress towards goals.

Quality assurance and testing will be a priority by continual testing, evaluating and validate information to ensure integrity of reporting. You will have a strong commercial acumen, coupled with a budgetary understanding. At your core, you will possess a customer-focused mindset.

• Customer focused: A key focus will be to enhance the customer and colleague experience by a culture of innovation and improvement. This will be achieved by utilising data, systems and technology to drive consistent improvements. Customer feedback will also be essential in shaping the delivery of our repairs service.
• Data-Driven Decision Making: You will be detail orientated and be adept at analysing data to drive effective decision-making that delivers an effective and efficient service. Your technical expertise will ensure a safe working environment for our colleagues and customers while complying with all technical and health & safety requirements.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you:

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friend policies

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.