Commercial Assistant

Commercial Assistant
Location: Birmingham
Contract Type: Full-time, Permanent, 42.5hrs per week, Monday to Friday

Salary: £33,000 + company benefits 

Join us on our new, exciting contract in Birmingham!

Mears Group is delivering a long-term social housing repairs and maintenance partnership across Birmingham. The contract includes diverse workstreams including responsive repairs, planned maintenance and compliance services, with a strong focus on customer service, quality and community investment.

Due to continued growth across the contract, opportunities are available for experienced Commercial Administrators, located in our central Birmingham office.

About the Role

We’re looking for a Commercial Assistant to join our team, focusing on planned works support. You'll play a key role in supporting day-to-day administrative functions across our planned works operations, ensuring all processes run smoothly and in line with company procedures.

This role involves working closely with colleagues, clients, subcontractors, and residents to deliver accurate, timely, and professional support. You’ll be responsible for handling communications, managing purchase orders and invoices, maintaining records, and ensuring customer experience remains central to everything we do.

Role Responsibilities

• Supporting administrative tasks across planned works contracts and internal departments
• Recording and responding to client and resident communications
• Managing materials requisitions, purchase orders, and invoicing processes
• Inputting cost data to enable timely completion and billing of planned works projects
• Communicating with residents regarding upcoming and ongoing works
• Liaising with colleagues, site teams, and subcontractors to ensure accurate and timely information is shared
• Maintaining company assets in line with policy and reporting any damages
• Attending meetings and training sessions as required
• Upholding high standards of professionalism, health and safety, and customer care
• Supporting the coordination and administration of refurbishment, investment, and improvement programmes
• Ensuring project records, documentation, and compliance information are maintained accurately and up to date

Key Criteria

• Experience in a commercial environment, ideally within the social housing sector
• Proven ability to manage administrative processes accurately and efficiently
• Comfortable working to deadlines in a busy office setting
• Strong time management, planning, and organisational skills
• Confident using computerised systems and Microsoft Office applications
• Excellent written, verbal, and interpersonal communication skills
• Strong customer service ethos with a professional approach to all interactions
• Ability to liaise effectively with service users, colleagues, and external stakeholders
• Willingness to attend meetings and training sessions as required
• Commitment to maintaining high standards of health & safety and company procedures

Benefits:

• Fantastic working environment within a new office, located just outside Birmingham city centre
• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• We have a range of internal forums that align with our company core values and beliefs including Mears Men, Women’s Heath, Pride at Mears, R.E.A.C.H, Women Operative support, Armed Forces, Women in Leadership, Diversity
• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.