Commercial Application Scientist

Company Description

LGC’s Diagnostics & Genomics Division develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials. In addition, our Genomic side of the business has an integrated portfolio of products, services and expert support for your entire genomic work flow including Nucleic acid sample preparation, Oligos, probes, primers, Sequencing cloning, protein expression, PCR instruments, reagents and consumables for the extended life sciences industry. We partner with IVD assay developers, and pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline - from concept and early-stage research, through expedited product development and onwards into routine clinical use. Experts in clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.

Our team, scientific knowledge, operational efficiency, and high-quality systems are ready to assist with advanced technologies. We improve patient outcomes with established methods and groundbreaking NGS and precision diagnostics.

Job Description

The Commercial Application Scientist is a versatile role crafted to support the company’s revenue and margin attainment and market development objectives. It plays a critical role alongside of the company’s Client Executives by assisting in account management and facilitating client discovery processes to identify and address opportunities. This role will require a blend of laboratory process knowledge, understanding of scientific techniques and associated applications, consultative discovery skills, client communications, client management and service, product expertise, critical thinking, and team selling skills. This position will collaborate with Client Executives, Scientists, Marketing, and other professionals in the sales process.

To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily:

• Sales Support: Provides technical sales assistance to achieve the company’s revenue and margin goals. This role will involve client discovery from the C-level executive suite to the laboratory floor, figuring out relevant solutions, quantifying the value proposition, assisting with proposal development, and implementation planning to achieve sales results. The discovery process and associated results are expected to translate into specific products and features in a proposed solution. The quantification derived from the discovery process should provide metrics to prepare detailed value propositions and return on investment within the proposal. Develops implementation and project plans that align with client’s operations, facilities, and timelines and will be expected to work closely with the Client Executives to coordinate the technical tactics, resources and projects during the sales cycle.
• Solution Engineering: Identifies, clarifies, and communicates unique client requirements to the LGC team. Identifies relevant solution options to satisfy client requirements. This will oftentime involve the identification and testing of a laboratory client’s assays in the context of the LGC solution. The Application Scientist will lead and run that process with support from the broader LGC team. In cases where external third-party products or services are required, the CAS will conduct evaluations to validate and recommend solutions. Prepares relevant implementation plans for assigned accounts and brief service and science personnel on customer requirements prior to shipment and installations. This effort will involve coordination with the Client Executive, Science, Service, and Engineering to ensure solutions are aligned with product plans, schedules, and budgets.
• Industry and Product Knowledge: Maintains a strong understanding of industry trends, laboratory technologies, scientific applications, client operations and process, and competitive offerings to effectively position LGC products to prospects. Effectively represents LGC at briefings, meetings and trade events.
• Other Duties as Assigned: To respond with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.

Qualifications

Education/Experience/Licenses/Certifications

Minimum Qualifications:

• PhD in biosciences or a related field, or equivalent experience
• At least 2 years of market-facing experience in a laboratory environment
• Demonstrated familiarity with laboratory processes
• Sophisticated experience in genotyping, chemistry and NGS
• Prior technical sales support and relationship management
• Strong digital literacy required, including solid understanding of Microsoft Office suite of products, particularly Word, Excel, and PowerPoint
• Ability to travel as needed.

Competencies & Behaviors:

• Excellent written and verbal communication skills, with comfort in a variety of different settings including negotiations, presentations, telephone, and executive and technical communications.
• Highly customer-focused and responsive, with demonstrated critical relationship development skills.
• Team-oriented and highly collaborative, with proven track record of exerting influence in a directive and positive manner.
• Demonstrated professional judgment, tact, approachability, and diplomacy in dealing with internal and external customers as well as the ability to handle confidential and/or proprietary information.
• Autonomy: ability to proactively take charge and make progress, while also understanding the value of partnering with colleagues and customers.
• Creative problem solving and analytical skills, including financial analysis.
• Adaptable and willing to take on multiple new tasks and responsibilities while leading and prioritizing multiple tasks within a dynamic work environment.
• Committed to achieving results and maintaining efficient processes to meet targets within specified timeframes and budget.
• Resonate and operate in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect

Additional Information

About LGC:

LGC is a leading, global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Short listing, interviewing and selection will always be carried out without regard these factors.

For more information about LGC, please visit our website www.lgcgroup.com

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