At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Duties and Responsibilities:
Data Analysis & Reporting
Collecting, cleaning, and interpreting large volumes of sales, customer, market, and financial data.
Developing and maintaining regular, detailed reports, dashboards, and Key Performance Indicators (KPIs) to monitor sales performance, profitability, and financial health.
Strategic Insights & Recommendations
Conducting deep-dive analysis to identify trends, weaknesses, opportunities for growth, and potential risks (e.g., in pricing, product mix, or customer segments).
Translating complex data findings into clear, concise, and actionable recommendations for sales leadership and management.
Commercial & Financial Modeling
Developing financial models to assess the profitability and commercial viability of new products, promotions, pricing strategies, and business initiatives.
Performing competitor and market analysis to ensure the company's strategies are competitive and aligned with market changes.
Cross-Functional Collaboration
Working closely with Finance and Operations teams to align strategies, provide data support, and ensure data-driven decision-making across the organization.
Qualifications:
Experienced in Dashboard reporting and business partnering
Relevant tertiary qualifications in management or business discipline (desirable)
Relevant BPO experience such as Financial Reporting, etc. (required)
Amenable to work on a hybrid work set-up (3 days work onsite and 2 days WFH) in Global One, Eastwood, Quezon City
Top Skills
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
