Sales and Service Support (70%)
- Process transactions accurately and within specified timeframes, in accordance with company policies & procedures and applicable legislative/regulatory requirements.
- Assess deal packages and make recommendations on potential deal structures or issues on deals to the Regional Directors and credit teams.
- Communicate effectively with the commercial mortgage coordinator, underwriting, and funding team to ensure that the department operates efficiently.
- Attention to detail is imperative in supporting the Regional Directors: Support tasks include; CIF and real state searches, ROE calculations, analyses of small to mid-market commercial transactions including Debt Service calculations, BDSR and TDSR, preparation of Letters of Intent and Loan Summaries.
- Provide friendly, courteous, knowledgeable, and professional customer service to brokers, partners, and direct clients, following up on documentation, identifying opportunities and initiating qualified leads.
- Identify and advise the Commercial Regional Directors of any potential credit risk issues.
- Carry out other role related delegated tasks as identified by the Commercial Regional Directors.
Operational Effectiveness (30%)
- Understand and adhere to regulatory and compliance requirements, including but not limited to Anti-Money Laundering and Terrorist Finance Reporting requirements, company policies and procedures, legal and ethical requirements, process requirements and established risk guidelines.
- Recommend workflow and administrative process alternatives to improve efficiencies and customer service.
- Organize and prepare files for submission to credit/underwriting addressing all issues/concerns associated with each loan transaction.
- Support the Commercial Regional Directors in their absence by answering questions, gathering information, and addressing concerns as they arise through the underwriting or funding process, while escalating issues as appropriate.
- Manage the ‘pipeline’ to ensure transactions are processed in a timely and efficient manner to deliver superior service to brokers, partners, and direct clients.
- Work closely with the Commercial Regional Directors in acquiring and retaining profitable broker relationships.
- Participate in brokerage, industry, and company events (sales presentations, lender appreciation programs, holiday, and special occasion programs) as required to promote Equitable Bank and our products.
Let's Talk About You!
- Minimum 3 years’ underwriting/credit background - commercial credit experience preferred.
- Self-directed and highly organized individual who can multi-task.
- Strong organizational skills.
- Exceptional customer service skills and attitude.
- Strong communication skills.
- Outstanding interpersonal skills.
- Understanding of commercial mortgage products and documentation.
- Strong excel skills would be beneficial.
- Undergraduate degree preferred or related experience.
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What We Do
MakeBank on everyday banking: Earn high interest on every dollar Say no to fees No minimum balances Powered by Equitable Bank, a Schedule I Canadian Bank EQB Inc. (formerly Equitable Group Inc.) trades on the Toronto Stock Exchange (TSX: EQB and EQB.PR.C), directly serves over 607,000 Canadians through its wholly owned subsidiary Equitable Bank, Canada's Challenger Bank™, and serves over 200 Canadian credit unions that serve over 6 million of their members with products and services. Equitable Bank has grown to become Canada's 7th largest independent Schedule I bank with over a $119 billion in assets under management and assets under administration, and a clear mandate to drive real change in Canadian banking to enrich people's lives. At Equitable Bank, we are as invested in our employees as we are in our business. That’s why we are consistently recognized as one of Canada's Top Employers – a rating that comes from our 1,800 employees. Equitable Bank’s inclusive, welcoming, and pride-inducing workplace earned it the honour of being recognized as one of the top 50 organizations on the 2023 list of Canada’s Best Workplaces™. Founded over 50 years ago, Equitable Bank provides diversified personal and commercial banking, and through its EQ Bank platform (eqbank.ca), which has been named #1 Bank in Canada for three consecutive years on the Forbes World's Best Banks list for 2021, 2022, and 2023. Equitable Bank website: www.equitablebank.ca EQ Bank website: www.eqbank.ca Specialties Lending, Mortgages, Residential Lending, Commercial Lending, Reverse mortgages, Insurance lending, Equipment leasing , Credit Union, Trust, and Funds Management
