Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
About Future Net Australia:
The FutureNet business was started in 1995, by Scott Munro and Barry Sams, and in early
2024, FutureNet was acquired by Banyan Software (‘Banyan’) www.banyansoftware.com and
now trades as Future Net Australia.
Founded in 2016, Banyan Software specializes in acquiring, investing in, and growing niche
vertical market software businesses. They have a strong team based in Australia aligned to
help Future Net Australia’s continued growth and development. This change in ownership
marks a new chapter for the business, one that is filled with enthusiasm and a steadfast
commitment to providing the industry with the same outstanding solutions our customers
have come to expect. Banyan shares Future Net Australia’s passion for exceptional customer
experiences and is committed to building upon the solid foundation established over the last
30 years.
At Future Net Australia, we know what independent Aussie retailers need - technology that just
works, so they can focus on running their business. That's why we've designed our retail
solutions with one clear goal: to make life easier.
Our point-of-sale system is built from the ground up for the Australian market. It integrates
seamlessly with Metcash and Spar wholesale operations, adapting to retailer needs whether
they are running a single store, a dozen or one hundred. No more messing about with software
that doesn't fit or grappling with complex technology.
We're a company built for food and beverage retail businesses. Stores with us see the
difference that truly local, truly easy, retail technology can make for their business.
Job Description:
FutureNet is currently in search of a detail-oriented and customer-focused individual to join our team as an Administrative Specialist. The successful candidate will play a crucial role by acting as a bridge between the operations team and the finance team (Australia and Karachi) and in managing various responsibilities, including handling customer inquiries, managing accounts, overseeing licensing processes, and providing administrative support.
Opportunity
Report directly to the GM in a newly created role as the Commercial Admin Specialist.
Location: Penrith, NSW, Australia (Hybrid 2-3 days In-office)
Job Responsibilities:
• Financial Administration: Receipting and updating licenses based on payments.
• Update the internal ‘License Minder’ program and tracker for end-users.
• Create and send billing instructions to offshore financial teams for ad hoc sales
• like new store installations, hardware replacements and after-hour supports.
• Chasing outstanding customer debt via email and phone.
• Interacting with stores to modify invoices and obtain necessary information.
• Maintaining updating customer profiles in our software and CRM systems.
• Stocktake and management of hardware inventory monthly.
• Managing software licenses for WA Retail Systems.
• Managing office expenses, including reconciling credit card bills.
Phone Support & Email Correspondence:
• Management of the soft phone platform - Telair, Optus Loop.
• Handling incoming phone lines and emails related to general inquiries, accounts,
and software licenses.
• Liaising with clients regarding license updates and expiration of licenses.
Supplier Management:
• Monitoring supplier orders to ensure accurate billing and dispatch.
• Conducting warranty checks on behalf of customers and staff.
New and Existing Customer Engagement:
• Respond to inbound customer sales opportunities.
• Proactively engage new and existing customers with new offerings.
• Help to develop, maintain and improve industry representative relationships across
Foodworks, Friendly Grocer, IGA, Spar and other Independent grocery retailers.
• Support in planning and executing trade show events.
• Support the implementation of our new business positioning in the market.
• Help implement a CRM to strengthen customer data and analysis.
• Manage the execution of campaign activities with the new CRM platform.
• Work with partners to deliver engaging content, including the delivery of a new,
• modern, lead generating website.
Highly Favourable Attributes:
• An energetic “doer” and a team player.
• Excellent communication and problem solving skills.
• Innate customer service nature.
• Detail-oriented with excellent organizational skills.
• Ability to multitask and prioritise responsibilities.
• Familiarity with invoicing, licensing, and basic financial processes.
• Sales experience or a willingness to try.
• Experience in supporting successful marketing campaigns.
• CRM implementation or usage experience.
• Global business experience.
Job Requirements:
• Previous experience in customer support and administration.
• Strong communication skills, both verbal and written.
• Detail-oriented with excellent organizational skills.
• Ability to multitask and prioritize responsibilities.
• Familiarity with invoicing, licensing, and basic financial processes.
Banyan Software company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Top Skills
What We Do
Banyan Software provides the best permanent home for successful enterprise software businesses, their employees, and customers to preserve the legacy of founders, while helping grow the business into the future.
We are on a mission to acquire, build and grow great software businesses that have dominant positions in niche markets all over the world. Today Banyan has over 750 employees throughout the US, Canada, UK, Europe, Australia and New Zealand. Founded in 2016 with permanent capital to preserve the legacy of founders, Banyan focuses on a buy, hold and grow for life strategy. For more information on Banyan Software, Inc. visit: http://www.banyansoftware.com
What We Look For:
- Great enterprise software businesses that have dominant positions in niche markets
- We work with owners who are thinking about an exit today or further down the road
- We are flexible and can be creative when we find a business that is a good fit
- The businesses in the Banyan family all share a similar profile:
- Annual revenues in excess of $2M-$30M
- A high percentage of recurring revenue
- Positive operating margins and cash flow
- High customer retention and satisfaction
- Happy and committed employees
