Commercial Account Operations Specialist

What we need

The Commercial Account Operations Specialist is responsible for the end-to-end management of client accounts, focusing on renewal execution, process management, and strategic collaboration. This role serves as a central point of contact, ensuring that all account deliverables are successfully executed by partnering with Account Executives, service teams, and other internal business partners to drive client satisfaction and retention.

This position is eligible for the following personas: eWorker, mobile, resident.

Your Day to Day

Renewal & Process Management

• Project manages all aspects of the renewal process, overseeing the setup and execution of all changes.
• Leads ad hoc meetings with internal teams to ensure account deliverables are successfully executed.
• Manages the setup of account-specific processes in collaboration with the Implementation Manager.
• Handles and coordinates renewal updates using internal tools (e.g., BARS, Salesforce Output documents).
• Manages all internal and external deliverables, partnering with Account Executives on execution.
• Understands the impact of benefit changes and reviews Online Benefits (OLB) for accuracy.
• Assist Account Executive with Salesforce related activities to include, but not limited to, submission of RFP and special projects to the proposal development services (PDS) team, completion of renewal opportunities and annual account confirmation letter.
• Management of Contract dissemination and execution.

Strategic Collaboration & Execution

• Collaborates with the account team to support the execution of the end-to-end account strategy, including product offerings, technology solutions, and consumer tools.
• Initiates Non-Standard Offering (NSO) requests and leads the organization to the best possible solution, managing the process from submission to outcome.
• Participates in NSO processes and Strategic Guidance reviews, keeping the client informed of all decisions.
• Manages the implementation of internal integrated vendor solutions, including vendor meetings and internal deliverables.
• Participates in cross-functional business meetings and projects to provide recommendations for accounts and brokers.

Account Communications & Service

• Manages the standard monthly reporting package and handles all custom/ad hoc reporting requests.
• Engages with accounts and the marketing team to create custom materials, federally mandated documents, and microsite updates.
• Verifies customer requests and confirms benefits with consultants and customers.
• Communicates timely updates to clients regarding renewal confirmation changes.
• Provides frequent updates to accounts and channel partners regarding any escalated issues.

We’re Looking for:

Licensing & Requirements

• Obtaining Massachusetts Life, Accident, and Health Producer’s License is preferred within 90 days of hire and maintain per state regulations.
• Valid driver’s license and access to a personal vehicle for travel.

Skills & Competencies

• Highly organized, self-motivated, and results-oriented.
• Strong communication skills—verbal, written, and presentation.
• Comfortable working in a fast-paced, deadline-driven environment.
• Understanding of industry practices, including self-funded and fully insured plans.

What You Bring:

• Bachelor’s degree preferred.
• 2-5 years of professional business experience.
• 1-3 years of account management experience.
• Prior healthcare sales experience strongly preferred.

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.